Heartland Ford

Pamela L 

on BBB

2 years ago

Heartland Ford sold me a Bronco and with it came the perk”Tires I have obliged the contract. The tires must be at 4-5 to be replaced. Their mechanics stated that two of the tires were at 4 and the other tires were at 5 to 6 last September when I went in for my 20,000 mile oil change.so they put 2 tires It is four months later and past my 25000 mile oil change I had in December I am 1,500 over the “bald tire- immediate attention needed on your vehicle “ notifications Heartland Ford sales manager states that they have to conta... read more

marlon m 

on BBB

8 years ago

Awesome experience! Called from Memphis about a used Mustang on a Friday. They were very patient and helpful on the phone - no rush job or pressure so I was confident about driving up the next morning...and glad I did. They could've played hardball since I was 3 hours from home but did not. They were still willing to deal and everyone I talked with there was polite and helpful. It's hard to find customer service like this anymore! 

Abby S. 

on BBB

8 years ago

I live about an hour and a half away from Heber Springs so I decided I would get everything out of the way when it comes to pesky negotiation before I got there. In my emails with the sales person I had requested my sales tax be included in my financing and it was no problem. Signed the paperwork, took home my new car, and three weeks later received a copy of my paperwork in the mail. Got to looking over the paperwork and the sales tax was not financed in. I called the dealership the following Monday to ask why it had not be... read more