Heart To Heart Hospice

Richard C. 

on Birdeye

2 years ago

I can still hear my wife's screams of agony over the last five days of her life. This was terror, not physical pain. I would immediately call the supervisor and let her hear my wife's screams. She would promise to send someone out, and they kept sending the same young, and apparently poorly trained nurse, Sierra Richardson. The screaming never stopped, terrorizing the other residents of the assisted living home where my wife stayed. I took care of my wife for 12 years during her battle with vascular dementia. It was difficul... read more

Andi W. 

on Birdeye

2 years ago

If I could give less I would . They took over a month to get her a bed that wasn’t falling apart and this was after never receiving equipment but company claiming delivered and it wasn’t . 8 hrs for nurse to arrive after calling because in severe pain , 2 days later 4 hrs . Had to order own wound care supplies because was always told they were being shipped from home office but never arrived . Nurse never had equipment nor supplies needed . Dr whom had never talked to her before they was informed getting new hospice talked ... read more

Michael B. 

on Birdeye

3 years ago

We entered Wensday. Never received promised equipment they said she must have. Her pain was never under control. She suffered deeply until she passed Sunday. Calls from her Doctor to the hospice doctor resulted in no changes. The heart to heart doctor never contacted us like he told our doctor he would. Saturday she couldn't open her mouth. An assistant came out with mouth sponges. Several attempts to get the nurse on Sunday was a joke. She passed away. We couldn't move her until pronounced dead by the nurse. Two hours later... read more