Heart To Heart Bridal

Shana B. 

on Yellow Pages

8 years ago

My bridesmaids are in three different cities. I went with one to the store to try on dresses. Average customer service that day but has gone down hill since that time. Picked out style and had maids call in with measurements as they live in three different cities. Bridesmaid's dresses were ordered January 12th and did not arrive until May 12th. I was given four different expected delivery dates, not sure if that was a manufacture issue or store issue. Woman assigned to our order said she kept calling manufacturer but I have ... read more

jennifer.j.wood.75 

on Yellow Pages

11 years ago

The staff was so nice and helpful when we went there to try on bridal gowns and bridesmaid dresses, but once they had our money, that's where the friendly, helpfulness ended! Never once did they mention that they wouldn't do alterations. I am the mother of the groom and picked up my dress that was too long, and fit too loosely in the bust and back and they told me I had to take it somewhere else to be altered. I should have just got my money back right then. It cost me $115 to get it altered somewhere else. Another bridesmai... read more

YPMobile User 

on Yellow Pages

11 years ago

I had a great expierence here when finding the dress of my dreams! All of the staff was very helpful and was able to provide answers to all of my questions/concerns. I would defiantly recommend this bridal store to any bride looking for that perfect dress! 

Nate V. 

on Yellow Pages

11 years ago

Avoid at all costs! Horrible customer service and sheer incompetence! They tried 3 separate times to get tux to fit correctly and couldn't get close even though the measurements never changed. Finally on day of wedding the tux still didn't fit after going in 2 days before to tell them it didn't fit and they were supposed to alter it. When we called them to talk to them they just said there was nothing they could do and hung up! Never offered a partial refund or even an apology! 

steph10 

on Yellow Pages

13 years ago

DON'T GO HERE! It was a horrible experience from the start. My sister found a beautiful dress and was so excited. So she of course went with them for all her bridal needs. She was told that we needed to order our bridesmaid dresses at the begining of January so that they would be in with plenty of time before her wedding in May. Then when we went to order they then told us that they would have to rush deliver them which was $40 extra. Well the horror didn't end there. The owner of the store (Debra) was the one who measured m... read more

verymad 

on Yellow Pages

13 years ago

I bought a very expensive dress from them after they refused to show how it will look in the white color. After that, knowing that you CANNOT return anything you buy from them they made my life miserable. the dress was 3 weeks late, they gave to me only two days before the wedding date and it was a little bit tight. they charge crazy each time you go. and unlike all decent gowns' places they would NOT give me a zipper bag for the dress unless I BUY IT !!! i paid more than $1,500 for the dress and still they want to sell me t... read more

cardgirl 

on Yellow Pages

13 years ago

I am not one to write a review on a business however I had such a great experience that I just had to share. I stopped in there with out an appointment not even thinking I would find my dress. I was wrong! The ladys there were so nice and knew exactly which dresses to pull for me. My dress is beautiful. They had so much to choose from and I think the biggest selection of Maggie Sottero dresses around. I struggled with the bridesmaids dresses as well because I think they have over 400 to choose from. I recommend that you go t... read more

bgavin53 

on Yellow Pages

13 years ago

SO TERRIBLE!!!! I spent more than what I imagined I would on a wedding dress from there because i loved it so much, the girls that help you around and to the dressing room were so nice, but as soon as you sign that check, forget customer service!!!! They measured me and told me what size i should order, but that the top would be a little too big but it wasn't to worry because they could take it in NO PROBLEM! cheap quick fix, then the dress gets there and the seamstress says "oh this dress... ya i cant' do much to fix it" en... read more

chevernowski 

on Yellow Pages

13 years ago

If you are in the market for a wedding and or brides maids dress or a tux please do yourself a favor and go someplace else. Yes I know this place has good reviews for the most part, but I must say their ways of doing business is quite antiquated. For example I payed for my tux in full the day I went to get fitted, but the day I came in to pick it up they said that I had only paid for $25 of it. Now I must admit I payed in cash which was stupid and that's my mistake, but there only means of keeping track was the person behind... read more