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HearingLife of Gastonia NC
- Hearing Aid Providers
- Gastonia, NC
About this business
Location details
162 S South St #102, Ste 102, Gastonia, NC, 28052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are very deceptive in their business practices and do not explain to the patient what their agreement is stating. Our insurance company is in network with The Hearing Life company. Our discount through the insurance company is thousands of dollars. They are asking you to sign a document in the office stating we are waiving any discounts through our insurance. Why would anyone willingly sign something to pay more money! You have many elderly customers that you are taking advantage of.
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. Our billing department has completed a thorough investigation into this case and has confirmed that the clinic provided an estimate of patient financial responsibility in accordance with the insurance information that was available at the time of the appointment. In standard practice, precise financial responsibility is n... read more
They are very deceptive in their business practices and do not explain to the patient what their agreement is stating. Our insurance company is in network with The Hearing Life company. Our discount through the insurance company is thousands of dollars. They are asking you to sign a document in the office stating we are waiving any discounts through our insurance. Why would anyone willingly sign something to pay more money! You have many elderly customers that you are taking advantage of.
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. Our billing department has completed a thorough investigation into this case and has confirmed that the clinic provided an estimate of patient financial responsibility in accordance with the insurance information that was available at the time of the appointment. In standard practice, precise financial responsibility is n... read more
I am very upset with HearingLife for not verifying my insurance benefit directly, by telephone. The person only verified insurance online. I was lead to believe that my insurance would cover $2500 for each hearing aid. This did not happen. Insurance covered only $1933.49 of the $7500 charged. Now of course, HearingLife is requiring I pay the balance owed. If they would have done their due diligence and called my insurance, I would have known what my insurance would pay and would not have purchased these hearing aids. I would... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed an investigation into this account and have taken steps to remedy the situation. A HearingLife ************************** Team Member will be contacting you to provide additional information.
I am very upset with HearingLife for not verifying my insurance benefit directly, by telephone. The person only verified insurance online. I was lead to believe that my insurance would cover $2500 for each hearing aid. This did not happen. Insurance covered only $1933.49 of the $7500 charged. Now of course, HearingLife is requiring I pay the balance owed. If they would have done their due diligence and called my insurance, I would have known what my insurance would pay and would not have purchased these hearing aids. I would... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed an investigation into this account and have taken steps to remedy the situation. A HearingLife ************************** Team Member will be contacting you to provide additional information.
I am very upset with HearingLife for not verifying my insurance benefit directly, by telephone. The person only verified insurance online. I was lead to believe that my insurance would cover $2500 for each hearing aid. This did not happen. Insurance covered only $1933.49 of the $7500 charged. Now of course, HearingLife is requiring I pay the balance owed. If they would have done their due diligence and called my insurance, I would have known what my insurance would pay and would not have purchased these hearing aids. I would... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed an investigation into this account and have taken steps to remedy the situation. A HearingLife ************************** Team Member will be contacting you to provide additional information.
I am very upset with HearingLife for not verifying my insurance benefit directly, by telephone. The person only verified insurance online. I was lead to believe that my insurance would cover $2500 for each hearing aid. This did not happen. Insurance covered only $1933.49 of the $7500 charged. Now of course, HearingLife is requiring I pay the balance owed. If they would have done their due diligence and called my insurance, I would have known what my insurance would pay and would not have purchased these hearing aids. I would... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed an investigation into this account and have taken steps to remedy the situation. A HearingLife ************************** Team Member will be contacting you to provide additional information.
I am disturbed by a HearingLife commercial I just saw: The actor in a lab coat and accompanying text on the screen states: "We are requesting your participation in a special program called the 30-Day Risk-Free Challenge." This makes it sounds like they're doing a study of some sort, saying they are "seeking people with hearing difficulties to evaluate a new ... hearing aid," and stressing that "all hearing assessments are performed at no charge for those taking part in the challenge." HearingLife makes this seem like some so... read more
I am disturbed by a HearingLife commercial I just saw: The actor in a lab coat and accompanying text on the screen states: "We are requesting your participation in a special program called the 30-Day Risk-Free Challenge." This makes it sounds like they're doing a study of some sort, saying they are "seeking people with hearing difficulties to evaluate a new ... hearing aid," and stressing that "all hearing assessments are performed at no charge for those taking part in the challenge." HearingLife makes this seem like some so... read more
Business response:
We thank you for letting us know your concerns. HearingLife offers hearing healthcare services that start with a complimentary hearing assessment. Should someone have hearing loss and benefit from a hearing aid, our licensed hearing care professionals will make a recommendation. and offer an in-office device demonstration. These devices offer cutting-edge technology to address a wide degree of hearing needs. If an individual chooses to purchase hearing instruments, we challenge them to use their devices over a 30 day risk-fr... read more
I am disturbed by a HearingLife commercial I just saw: The actor in a lab coat and accompanying text on the screen states: "We are requesting your participation in a special program called the 30-Day Risk-Free Challenge." This makes it sounds like they're doing a study of some sort, saying they are "seeking people with hearing difficulties to evaluate a new ... hearing aid," and stressing that "all hearing assessments are performed at no charge for those taking part in the challenge." HearingLife makes this seem like some so... read more
Frequently asked questions about HearingLife of Gastonia NC
How is HearingLife of Gastonia NC rated?
HearingLife of Gastonia NC has a 3.7 star rating with 180 reviews.
When is HearingLife of Gastonia NC open?
HearingLife of Gastonia NC is closed now. It will open tomorrow at 9:00 a.m.
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