Hearing Care Solutions

Jeff H. 

on Birdeye

2 years ago

I am disappointed in the $150 'restocking fee' that is charged when you decide not to keep them. I asked "several" times before purchasing, confirming the 100% refund if returned within the 60 day "trial period". The answer was yes. Turns out my purchase was made through a third party, so Elite Hearing Centers can wash there hands of the issue. After calling Hearing Care Solutions, California is the ONLY state that does not have to pay the restocking fee. 

Gary M. 

on Birdeye

4 years ago

Bad customer relations. Have hearing aides that were purchased there and they have been a problem since purchased. Was told that money would be refunded if I was not happy. Now they say they won't do that. 

Larry H. 

on Birdeye

4 years ago

They deserve ZERO stars! I would give them a negative star rating if possible! This company is a rip off & is abusing our elderly! Or anyone else who isn't Tech Savvy enough to do searches/research the internet. Not only do they double the price on the hearing aids, they also collect whatever financial contribution your insurance makes. They also address your comments or questions with lies & incorrect info but they also constantly contradict their own statements as liars often do. In my case (& I looked into 3 models sugges... read more

Oscar T. 

on Birdeye

4 years ago

The worse of the worse. I called several times and after waiting on hold for some reason I got disconnected. On 05/21/21 I finally got a hold to a live person. She took all my info and put me on hold to search for an appoinment date. I got disconnected, Still waiting for her to call me. I am AFRAID they will use my info for a dark purposes. 

Claire B. 

on Birdeye

4 years ago

I’m a Tufts Medicare preferred member. After loosing a hearing aid when taking a mask off outside a supermarket. I checked with Tufts about coverage, and they put me in touch with your company. I’m so glad I did. I couldn’t be happier with the the discount and service your co. Provided me. I was able to go back to Audiology Affiliates where I purchased my first pair ( great audiologist) and get a new and improved pair just like the ones I lost . I CAN HEAR AGAIN🙂.thanks to your company and Audiology Affiliates.  

Justine S. 

on Birdeye

4 years ago

I went with them because my insurance plan now offers hearing aids thru this company. In my opinion, they jack up the price of the hearing aids and then give you the benefit towards the hearing aids. I ended up paying $2,500 for phonak hearing aids after hearing care solutions paid the benefit of $3,000. I was told by my audioligist that Hearing Care Solutions sets the price for the hearing aids. I could have gotten a comparable pair at Costco for $2,500 without my insurance. I have problems with these hearing aids alread... read more

Brian B. 

on Birdeye

5 years ago

I personally love this company. I hate having to make purchasing decisions when shopping for things like technology and healthcare, due to the sheer number of "comparable products" being offered and from all directions and with such a wide range of features, most of which I know nothing about. It's just overwhelming even to think about. So for me, an awesome customer service experience is so much more valuable in the process of purchasing new hearing aids or other health or tech devices than for things I'm somewhat knowle... read more