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Healing Waters
- Other
- Durham, NC
About this business
Location details
6813 Fayetteville Rd, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Excellent Facial! – I had my first facial at Healing Waters with April. The spa itself is wonderful- a clean, efficient locker room, amazing waiting area (aka the Relaxation Room) stocked with water, teas, snacks, and a fire in the fireplace. April was so friendly, and thoroughly explained the treatment and what to expect. I would highly reccomend this spa to anyone- you will not be disappointed!
My first Medspa experience, my best medspa experience! – I have been really interested in getting botox for a long time and I've tried to get someone to talk serious with me about it at other places. Healing Waters was the first place that I actually felt like they knew what they were talking about and I even got to talk to the owner. No one talked down to me or made me feel stupid about my questions. The fireplace was sooo relaxing and the girl at the front desk was very sweet. I've got a massage booked there now and I can'... read more
Best Experience EVER! – I love to get facials and massages! My husband got me a giftcard for christmas and I went in and used it for a Deep Tissue Massage and a Facial. I got my massage first and it was WONDERFUL!!!! April did a fantastic job and was so nice and professional. After my massage I went to the facial. OMG! Molly did such a great job and really taught me alot about my skin and gave me lots of tips and ideas for my skin and helped me pick out things to do at home. The best part is that she actually told me WHY i s... read more
Most expensive, but worst pedicure ever – I went to Healing Waters after receiving a coupon for getting my husband a massage there. He didn't enjoy the massage, and didn't think I should go there, but I love getting pedicures when I'm pregnant, and was looking forward to having some time to unwind and indulge in some meaningless magazine reading while being pampered. It was a bad experience from the first moment. I appeared to be the only client in the place, yet I was kept waiting for more than 30 minutes with nothing to do... read more
Business response:
We were terribly sorry to hear of this client's disappointment and encourage any client that has had a bad experience to contact the spa directly so that we may rectify the situation as soon as possible. We will listen to you--your feedback is our greatest tool in our perpetual quest for excellence! Since this review posted, HW has converted the nail department into a medical aesthetic facility. Our background is first and foremost in medical aesthetics, as the spa owners are a surgeon and ARNP. They own another med spa in K... read more
my girlfriend was treated like a queen – I got a gift certificate for my girlfriend for her birthday for a massage and a facial, I did this because these are her 2 favorte things in the world!!!! when I picked her up that saturday She said they were the best she had ever had and that April and Molly were fantastic and treated her better than any other spa she had ever been to!!!!. the front desk chicks were very helpful when I bought the card and I will diffenatly be getting her a Certificate for Christmas.
Pricey, but a great experience – I got my boyfriend a massage for his birthday-his first massage ever, and I thought I was going to have to drag him out of there. He went in feeling tense and jittery and came out like melted butter. April did a great job! I got a facial while he was getting his massage and also had a great experience. I may try something a little less expensive next time, but they advertised on their website that they try to make everyone feel comfortable and I didn't want to take my boyfriend to a really gi... read more
Business response:
We are thrilled this client and her boyfriend had a great experience with Healing Waters and we thank them for taking the time to post this review. April is fantastic indeed! Regarding our pricing, a great amount of research went into establishing our current price point ensuring that we were competitive based on the amenities we offer. Healing Waters does provide a variety of services covering a range of prices to ensure there's something for everyone. We also listen to our client's feedback. We recently introduced a new, s... read more
Best spa in triangle area – I have been living in the triangle area for years now, work all the time, but I've tried several massage therapists and haven't found one that I truly feel like is best for me. I decided to try Healing Waters because some co-workers of mine recommended it. After my first massage there in early July I won't go anywhere else. My massage therapist, April, has made me less stressed just for the fact that she knows and understands exactly what I need. Every time I go in it seems like I need a focus whe... read more
Why cant they keep the same staff? – What is up with this place? Why is the staff never the same? I can never get the same therapist for facials or massage. The front desk staff is never the same, and how hard is it to get an appointment straight. Not to mention why can?t I buy a gift card for any dollar amount. Why do I have to spend $100.00 to get an $88.00 service? I was also told I could leave a tip on the gift card. Then when I went to check out I was told I had to use it toward a service or on over priced product. Save... read more
Business response:
In 2006, HW hired Talent Plus, a human-resource consulting firm, to transition our business into a "talent-based organization". Talent Plus specializes in identifying individuals with an expressed aptitude for the work in which they are involved. During the transition, HW did experience a higher turnover rate than normal, as the internal culture changed and the bar was raised for employee performance. We are pleased to say that all our staff are now Talent Plus "recommends", meaning they have a skill set which makes them uni... read more
Gina is the best!!! – OMG - if you want THE best manicure/pedicure in the Triangle - go see Gina at Healing Waters Day Spa. I've never had my nails look so good... the entire experience at Healing Waters is remarkable. I love this place!
Frequently asked questions about Healing Waters
How is Healing Waters rated?
Healing Waters has a 1 star rating with 23 reviews.
When is Healing Waters open?
Healing Waters is open now. It will close at 8:00 p.m.
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