HBS Trash

Mar W 

on BBB

2 years ago

Love their service in ********* **. Always on time. Get emails about disruption on services caused by weather. 

Laura P 

on BBB

2 years ago

Rude customer service (if you can call it that), broken promises, no trash pick up even though we are paying for it. No return phone calls. Stay away from this company. 

Victoria 

on BBB

2 years ago

Our trash company was brought out by this company. There are several times when our trash hasnt been picked up. **************** has placed work orders to have someone pick up the following day. We drag our trash back in to have to put it out again the next day. The person showed up and only took one bin leaving us with a full bin and no explanation. Second week and no pick up without an explanation. I am so frustrated. Funny thing was that the weeks leading to ***************** was consistent until the driver got his Christ... read more

Cheryl F 

on BBB

2 years ago

We had The Garbage Man trash service for a few years, they were bought out by HBS ************* a few months ago. It started out on the wrong foot when we received a rude call from HBS upset with us that we had not paid the **** they sent us. We had just received the **** that very day as I explained to the person on the phone. She didn't seem to care, as we were told to pay it a soon as possible. Over the next few months they seemed to have a problem with how we put our trash out; or they just didn't pick up the trash becau... read more

Cindy A 

on BBB

3 years ago

HBS received 16 email complaints about their services from our Association within 10 months of service. They range from not showing up to only partially removing our trash, and yet billing for the full amount. They do not follow simple instructions and our complaints are rationalized or disputed, with no evidence. I have been an independent contractor for 22 years, and if I failed to perform, I released my client. This is not the philosophy of this company. You are either held hostage or sued.