Hayward Industrial Products, Inc

Jason Alderete 

on Google

a year ago

Will not answer phone or email for customers with customer service questions. Forces you to go through dealers who overcharge and are likely providing inferior aftermarket parts. 

Ray Tipton 

on Google

a year ago

Hayward customer service really stinks, you would think if you contact Hayward customer service they would be able to assist you with a warranty claim, nope, I’ve called on numerous occasions in reference to my Hayward car-Flo valve I purchased a year ago, it’s said to have a 3 year warranty, only if you can submit a warranty claim. You see the last Hayward representative I spoke with stated and I quote, she couldn’t help me with the warranty claim, she would submit another work order? And a representative will contact me vi... read more

Peter Ooi 

on Google

a year ago

Hayward support is not what I remember it to be a decade plus ago. We bought a Hayward 31005T and had issue making out the drawing in the manual. I called support and they said I need to contact a retailer for support! I gave the person on the phone some rhetorical statements and he agreed to open an email case. The “tech” responded but he was less than knowledgeable. He did not even know what the actual product looked like when I sent him pictures, and then provided incorrect information. I eventually figured it out on my o... read more

Shane Rogers 

on Google

2 years ago

Absolutely trash company. Bought a brand new Hayward pump through Leslie’s. Had it installed. It has been louder than the pump I bought it to replace. I contacted Hayward under their 90 day warranty… took them over a week to respond and all I was told is to take it an “authorized dealer for repair”. Firstly there aren’t any in Oklahoma that will service a pump they didn’t sell. Second, I have to pay additional labor to have it fixed… have the thing I bought brand new, that never worked, fixed. What a sad excuse of a company.... read more

Loran DeHonney 

on Google

2 years ago

Do not purchase any Hayward pool products. My pool installer installed a Hayward Superpump 700 in March 2021. The pump failed and needed replaced in May 2023. They only carry a two year warranty and broke just beyond the warranty period. This pump is very expensive and not worth purchasing.