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Hayward Commercial Pool Products
- Home Services
- Rockville, MD
About this business
Location details
10101 Molecular Dr STE 200, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:00 p.m. | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You submit a case and no one responds. Absolutely terrible customer service. All of their contact numbers go in a loop. Ever again will I do business with Hayward
Hayward does NOT stand behind their faulty products! A Certified Hayward Dealer sold & installed our brand-new TriStar VS 900 Omni pump, C4030 filter, HDF275 heater & TurboCell S3 chlorine generator. All of which leaked before the dealer/installer even left our place. Dealer claims Warranty is a customer’s responsibility. Hayward support put me in touch with Field Representative Rick (who never came to the field). He speculated that our heater leak was only condensation. I asked Rick if it was condensation, why wasn’t it dra... read more
Why doesn't Hayward or its retail partners take any accountability for faulty products? I purchased Hayward W3900 Wanda in July 2024. After many hours attempting to troubleshoot, utilizing a variety of support resources, the product is inoperable. I attempted to return the product to Amazon, but was told support/returns had to be processed through the Seller "BackyardPoolSuperstore". Backyard Pool Superstore repeatedly claimed that any support/return requests had to be directed to the manufacturer, Hayward. Below is the resp... read more
They new their business. I waited a while but it was worth it. The guy that answered was excellent.
Worst co in this biz. All I need to know is new model number of old model. Kept tell me call dealship. But deal-ship fell twice already. Don’t call support. How u stay in business.
Frequently asked questions about Hayward Commercial Pool Products
How is Hayward Commercial Pool Products rated?
Hayward Commercial Pool Products has a 1.5 star rating with 16 reviews.
When is Hayward Commercial Pool Products open?
Hayward Commercial Pool Products is closed now. It will open tomorrow at 8:30 a.m.
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