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Hayward Commercial Pool Products
- Home Services
- Rockville, MD
About this business
Location details
10101 Molecular Dr STE 200, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:00 p.m. | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Why doesn't Hayward or its retail partners take any accountability for faulty products? I purchased Hayward W3900 Wanda in July 2024. After many hours attempting to troubleshoot, utilizing a variety of support resources, the product is inoperable. I attempted to return the product to Amazon, but was told support/returns had to be processed through the Seller "BackyardPoolSuperstore". Backyard Pool Superstore repeatedly claimed that any support/return requests had to be directed to the manufacturer, Hayward. Below is the resp... read more
They new their business. I waited a while but it was worth it. The guy that answered was excellent.
Worst co in this biz. All I need to know is new model number of old model. Kept tell me call dealship. But deal-ship fell twice already. Don’t call support. How u stay in business.
Didn't know the warranty of their own products. Customer service (Sophia) was useless and couldn't be any less helpful. Thanks! UPDATE: Got a brand new hayward pump today. Installed it, and it is defective. Shocking.
I purchased a pool heater from them for $3,000 it did not include an instruction manual or the special proprietary couplers I go back to the pool store because they had another one on hand and we got into that box it also was missing the instructions and the couplers so I call Hayward and they just hang up on me twice when they finally patch me to tech the voicemail box is full and it again just hangs up on me
Frequently asked questions about Hayward Commercial Pool Products
How is Hayward Commercial Pool Products rated?
Hayward Commercial Pool Products has a 1.6 star rating with 14 reviews.
When is Hayward Commercial Pool Products open?
Hayward Commercial Pool Products is open now. It will close at 5:00 p.m.
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