Hayes Jeep

Ryan Reeves 

on Google

3 weeks ago

I purchased a used Jeep grand cherokee trailhawk 2017 for about 20k, then their most extensive extended warranty coverage that includes rental/loaner cars. Today in 95 degree weather some of the display lights were flashing and the fan to blow ac out stopped working so it was HOT. I drove into the dealers service area and noticed the back garage door open so I pulled in and began to talk to the guy in that area. I brought up my service contract I bought there and he was not friendly when I asked if he would look it up. He wa... read more

Paul Leitz 

on Google

4 weeks ago

Brought my Jeep in for an oil leak. Had to constantly call for updates and it took over 1 week to fix with no notifications or updates other than when I called. While Jeep was in wanted an oil change as well which the dealership said was no problem. Went to pick up car one time, engine light is on as soon as I turn the car on, leave it again for additional day. Finally get the car back, oil leak is fixed and payed for oil leak and oil change Fast forward 2 months, check engine light comes on. Bring it to different Jeep deale... read more

John Wiers 

on Google

2 months ago

During a oil change they fixed a tire and never said anything I found out reading my paper work later that day the next day that tire had low air took my vehicle back in they charged me $25 to fix it again but was back the next day because the tire still wasn't holding air, was told they charged me the $25 because they had to patch it but on my 3rd visit I was told they tried to put in a bigger plug so they lied about that, on my 3rd visit the manager talked to me and was the one who drove my vehicle into the garage for the ... read more

Neil Gohel 

on Google

2 months ago

PLACE IS FULL OF INCOMPENTENCE; ARROGANT, 'GOOD-FOR-NOTHING' SERVICE STAFF DOES NOT KNOW HOW TO TRANSFER PHONE CALLS AND TO LAZY TO WRITE DOWN A MESSAGE FOR A MANAGER WHO IS NEVER AT HIS DESK AND DOESN'T RETURN CALLS. 

John Sparks 

on Google

3 months ago

I scheduled my service through the website. I dropped off the car with little to no waiting. My maintenance needs were addressed and my car was ready quickly. What I appreciate most is that there has never been an effort to pressure me to purchase additional services.