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Hawaii Medical Service Association
- Insurance
- Honolulu, HI
About this business
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii's population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and supp... read more
Location details
HMSA building 818 Keeaumoku St, Honolulu, HI, 96814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible horrible horrible. They do NOT keep check of their files and patients. My sister had a miscarriage 6 months ago, and just got mail TODAY saying “You should be giving birth soon, and just checking on you”. Sick, just sick she already cries cause the day is coming soon and you gotta remind. Disgusting
Called Member Services today around 3pm. So much for “member service.” The representative I spoke with was unprofessional and sounded unwilling to help. The only thing she kept saying was, “I don’t know. You need to tell your employer to resend the documents.” With a 1.5-star rating, HMSA should probably stop replying to reviews and actually do something to improve the service.
I was debating whether to write a review when I saw HMSA’s 1.5-star rating, but it makes so much sense. This company is incredibly inefficient and constantly hiring. How about hiring qualified staff instead? Then maybe it wouldn’t take 10 days just to investigate a simple request for "sending an insurance card", and there wouldn’t be so much incorrect information on customer accounts. Update: My insurance still shows as inactive, which means the system hasn’t been properly updated. I also received an error when I tried to up... read more
The customer service I received from Richie was exceptional. She was the sweetest and the most gracious over the phone. Not only was she prompt to answer the phone. Richie was so very helpful and professional in answering all my questions. Thank you for your help!!!
Frequently asked questions about Hawaii Medical Service Association
How is Hawaii Medical Service Association rated?
Hawaii Medical Service Association has a 1.5 star rating with 50 reviews.
When is Hawaii Medical Service Association open?
Hawaii Medical Service Association is closed now. It will open tomorrow at 9:00 a.m.
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