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Haven
- Spas
- New York, NY
About this business
Haven, the serene day spa is nestled among the art galleries, upscale restaurants and designer boutiques of Soho. It offers a wonderful array of beauty treatments for women. Patrons can choose from numerous facials, all designed for specific skin types, as well as skin treatments for the hands, feet and back. Haven also gives manicures, pedicures, waxing, massages and body treatments. Try the 'Surf and Turf' body treatment and massage combo.
Location details
250 Mercer St, New York, NY, 10012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
STOP Slamming Doors – I needed a nice quite relaxing massage and instead I heard constant slaming of doors for an hour. I was in the room right behind the waiting area and I could hear everything. Some spanish speaking staff members talking in the hallway and I lost count at 20 times, slaming doors. Are you kidding me? Something so simple to fix and nobody ever address this issue? I work the night shift in a hospital and we have a policy of turning the door handle when closing the doors. You don't hear the click of the lock,... read more
Not enough time – My husband and I came in this past weekend for massages. Yes, we came in 5 minutes late, but then they had us fill out forms, had to wait for the locker room (only 2 co-ed bathrooms and 4 people waiting in line) to change. By the time we layed on the tables, we lost 20 minutes of our 60 minute massage time. My complaint is that the front desk should have told us this once we came in. At least I would have changed my appointment to a 30 minute massage and pay for what I received. Don't just pass us along unt... read more
Nothing but the Best – I have been a client for over two years and enjoy the spa. However, some staff members need to be a little more courteous and helpful. The therapists are fine; it's the desk staff that could use some additional training in professionalism. Although it was a recent bad experience, I'll continue to go because of the therapists and the wonderful cozy atmosphere. Several of my friends and I make a day trip to NYC just to go to this SPA. ENJOY!!!
Great pre-natal massage – I went here for a pre-natal massage this weekend (am 23 weeks along) and really enjoyed my session with Andrea. They use the prenatal body cushions which allow the mother to lie face down which I'm actually not a big fan of but it worked. If I was further along, it might be a little uncomfortable and I would request a sidelying massage which I'm not sure if they do or not. In any case, my therapist Andrea was extremely attentive and caring and had a fantastic touch. The atmosphere and music are also... read more
My choice over Bliss Spa – I have been to both Bliss and Haven and my experience at Haven won. Great fascial by Hana without the hardsell of costly products. My massage with Andrea was longer than the 60 minutes scheduled. You even have the choice of taking a shower afterwards. Although I didn't get a mani/pedi, the room looked small and cozy. Compare that to the noisy and rude experience at Bliss, I will give my patronage to Haven. I have read some of the previous reviews and can understand their opinions, but maybe the sta... read more
Fair prices, although sometimes a little sloppy – The French and Brazilian waxes are affordable, although on a few occasions the woman I went to dribbled wax onto my thigh and didn't bother to clean it up. Yeah, it sounds minor, until you get home and have to heat a wash cloth to get it (and the hair it's stuck to)off, or else take a long bath. Also, is it sanitary to reuse the sticks? Because I notice that the employees spread the wax-y stick all over unmentionable areas and then dip that stick right back into the same can ... read more
THE NAME SAYS IT ALL – I HAVE READ THE OTHER REVIEWS CONCERNING APPEARANCE OF THE SPA AND LOOKS CAN DEFINITELY BE DECEVING. WHILE NOT THE PRETTIEST OR SWANKIEST, THE QUALITY OF THE TREATMENTS IS TOP NOTCH. AS LONG AS THE PLACE IS CLEAN AND I HAVE MY PRIVACY, I DON'T REALLY CARE THAT THE SPACE IS SOMEWHAT OUTDATED. THEY GAVE MY SISTER ONE OF THE BEST MASSAGES SHE HAS EVER HAD AND MY FACIAL WAS WONDERFUL - RELAXING YET EFFECTIVE AT THE SAME TIME (EVEN THE EXTRACTIONS WERE BEARABLE). MY SKIN IS STILL GLOWING. I WOULD RECOMMEND ... read more
Disappointing – I was introduced to Haven by a friend. I had heard many good things about the treatments. My waxing was great--but I was taken aback by the conditions. This Soho spa is not in the tip-top shape that one would expect. Dirty hallways...lack of toilet paper...even the waxing room wasn't clean.
Pay attention to the details – I just spent over $200 on servies and I would have given it a five star review if not for the details that Haven doesn't seem to care about. My therapists was great and that's what saved the day. BUT no slippers in the locker room, and my robe had no belt so I had to keep holding on so I would not be exposed. There were empty glasses and a empty cookie plate in the waiting area. So I deducted one star for each infraction. Maybe if they payed attention they will eventually get my 5 star.
Frequently asked questions about Haven
How is Haven rated?
Haven has a 4.6 star rating with 711 reviews.
When is Haven open?
Haven is closed now. It will open at 10:00 a.m.
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