Annie and Jacobe C. on Insider Pages
12 years ago
07/21/2008, 15:39 PM
So-called "organic compost" full of construction waste! Bad service, too!
Several months ago I called Hasties to ask what was in their premium organic compost. The receptionist told me she didn't know. Was there a way she could find out? A supplier she could talk to? No, she said. Her tone made it clear she had better things to do than talk to a potential customer. Nevertheless, my husband called back later and spoke to another employee who assured him that Hasties' organic compost was composed of 80% cedar and 20% forest humus. We ordered $200 worth to fill four huge raised beds we built to plant a garden where we hoped to grow organic vegetables. Delivery was scheduled for 9 o'clock on a Saturday morning, but Hasties arrived around 7. We threw on some clothes and started unloading our purchase. We noticed some pieces of particle board as we unloaded, which we put to the side, hoping it was just in one section of the load, or just a negligible amount. It wasn't until we had filled the beds and watered them down that we realized that our so-called ??premium organic compost? was, in fact, full of what appears to be construction waste. Stick your hand in one of our raised beds and you're bound to get at least one piece of particle board, often covered in blue or white paint. There are also small pieces of plastic throughout. During the months that followed we called Hasties at least a dozen times. They finally sent someone over to take a look. He scooped up several handfuls of compost from our beds and agreed that, yes, it was full of particle board and no, that wasn??t right. He seemed appalled and, samples of particle board and plastic in hand, assured me that he was going directly to his supplier to speak with them in person. He promised to call the following work day. After not hearing back from him we called once again and were offered their supplier??s contact information. We didn??t pay their supplier 200 hundred bucks, we paid Hasties! We??ve tried climbing the ladder, speaking to various managers who always promise to call us back and never do. We plan to contact the Better Business Bureau and possibly take them to small claims court, but it??s been hard to find the time. We have a six-month-old baby and we wanted his first solid foods to be organic veggies from our garden, but instead we have to deal with this headache and get rid of tainted soil we forked out 200 bucks for and get some good soil before the next growing season. It looks like we may never get our money back and we certainly won??t get our time back. The greatest satisfaction we can have is the hope that someone will read this, learn from our mistake, and decide not to shop at Hasties.