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Hardware World
- Other
- Redmond, WA
About this business
This company offers an online hardware store.
Location details
15600 Redmond Way, Redmond, WA, 98052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have recently ordered from this company and I am extremely pleased with the service. Their products are exceptional. The service is great - beyond belief. I have contacted them by mail and they responded in a very timely manner. I have ordered items which came properly wrapped and on time even with Covid. From my business experience with them, I can safely say they are very professional in taking care of their customers. I would strongly recommend this company to anyone.
I purchased some caulking from these folks and I unfortunately ordered the wrong color; however, the would only take one of the cases back. Problem is that they did not refund my shipping and they also asked me to pay full shipping to send it back. All I asked them was to at least credit 1/2 of the shipping that they charged me since I sent them one of the cases back. They unfortunately did not! I paid over $30.00 for total shipping and they credited me only for one case that I sent back unopened. I gave them a chance to res... read more
I recently received 4 cans of pain which all cans were pushed in on the sides. The box was in perfect shape after delivery yet inside there was damage. I reached out to the company for a 75% refund. As you know the company has a restocking fee so even though damaged I would have still been out more than should be. I sent photographs in the email to give a photo view of my problem. Instead of getting a summary of if these were damaged when they left the store and my request... I got a synopsis of why it happened. This is what... read more
Poor company ordered one item said would ship and arrive in 3 days... Within the hour I purchased I received a email stating my account was being audited for correct information that nedded to send in copy of some kind of bill or driver lisc... So they could speed up process... What a joke.... I canceled and bought local.. cost a little more but I believe they couldn't fufill there order in the time they stated...
Simply the best outcome for the situation. I placed an order and the delivery was made on time however what I received was not what I had ordered. My initial though was great... I got screwed. So I shot out an e-mail about my dissatisfaction and then came to this site to research reviews... To my horror the reviews were not good. My experience was no other than a delight. Some people just cant be satisfied. I had a response to my e-mail in a more than timely fashion requesting pictures of the shipping documents and product. ... read more
Business response:
Thank you for taking the time to post your comments. We are glad to hear you were satisfied with the resolution to your issue!! That is always our first aim! We are very diligent in assisting each and every customer that comes to our website, whether they purchase from us or not. Our services are reviewed by several outstanding and reputable rating services such as Shopper Approved, Google Shopping, etc. Checking those websites will reveal THOUSANDS of verified customer reviews for our site [No fake or paid reviews, ACTUAL c... read more
This company has really bad customer service. They accepted my return but when they had the item in their hands they pulled a restocking fee that according to them the manufacturer imposed. I found the receipt of the manufacturer and contacted them, the manufacturer had no information on the restocking fee. So there was nvr a restocking fee involved by the manufacturer it was the hardwareworld.com just didn’t want to refund my entire money. When confronting them about it. They block my IP Address from accessing their website... read more
Business response:
HERE ARE THE FACTS: Our posted return policy allows 30 days to return a purchase. For this customer, that date would have the return-by date on Jan 13th. We did not hear from the customer until past that date. His first request to return the order came 4 days AFTER the expiration date, on Jan 17th. The return then became subject to a restocking fee *if* approved for return at all. . Also posted. [Some products are not returnable after the 30 days policy due to shelf life, etc.] Customer did not answer our email for severa... read more
Bogus company said it was in stock was not .They take the money out of your account same day and the product never shipped after 6 days.talked to Camron about that she that is the way they do business. Can't see how they can stay in business.
Business response:
Here are the facts: [1] Customer ordered a "Manufactured on Demand" Product. This is an item that the manufacturer does not produce until it has an order for one. The lead time is about 10 days. [2] This FULL information is stated in BOLD RED AND BLACK capital letters AND underlined at the very top of the page. There is NO missing it. Here it is copied for you to see: " * * * ATTENTION : The same day or next business day shipping shown on this page or the shipping options page does not apply to items like these that are m... read more
BUYER BEWARE. DO NOT BUY FROM THIS COMPANY. THEY ADVERTISE ITEMS FOR SALE, YOU PAY AND THEN TOLD THEY ARE ON BACKORDER FOR WEEKS. I THEN RECEIVED A PRODUCT NOT AS DESCRIBED AND THEY REFUSED TO REFUND. BUYER BEWARE.
Business response:
PLEASE NOTE: This order was placed well over a year ago but the review shows up a year later? Something is not ringing true. === We always appreciate hearing from our customers regarding their experience with us, so that we know what we are doing right ... and what can be improved. === Here are the FACTS of this customer's order. === [1] When he placed the order, he ordered LED Flame Tip Chandelier Bulbs. They were out of stock, which the ordering page clearly stated in BOLD RED LETTERS: Backordered - Not in Stock." He place... read more
Wednesday, December 27, 2017 Dear Hardware World, I just hung up the phone with Dana and it was WORTH THE WAIT!!! We prefer doing business with the folks who make your business hum and Dana was no exception! She was cheerful, upbeat and very knowledgable about your products and our needs! In no time we were able to get the answers to our questions and purchase our much needed spatula. Thanks to Dana and the rest of Team Hardware World! We'll make sure to tell family and friends about this company. Merry Christmas and Happy N... read more
Frequently asked questions about Hardware World
How is Hardware World rated?
Hardware World has a 2.7 star rating with 12 reviews.
When is Hardware World open?
Hardware World is open now. It will close at 6:00 p.m.
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