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Hardware
- Nurseries & Gardening
- Costa Mesa, CA
About this business
New York Hardware, Inc. offers the most excellent decorative hardware products available in the world. Our showroom has thousands of architectural hardware items on display and we have over one thousand items in stock. The decorative hardware products we proudly display and sell
Location details
1603 Superior Ave, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't Bother - Go to Woodward's Ace Hardware – Went to New York Hardware to look for special door knobs. I was told (with attitude) that these door knobs had to be ordered and would take 30 days - to not call until after the 35th day. The next day, I went to Woodward Ace Hardware in Santa Ana. They had a better brand (Baldwin) at a lesser price and they had them in stock! So, I saved money, time and the service was amazing. New York Hardware should take a lesson.
Business response:
Hi Diane, Thank you for taking the time to share your experience. I am sorry you did not have a good first impression of New York Hardware. I am the new owner and since acquiring the business we have implemented many changes to address the lack of customer service you experienced. The customer service clerk you mentioned no longer works here and we have a full time person dedicated to customer satisfaction. Please accept my apology and I hope you will give us another chance in the future.
Worth the Visit – Every time I need door or cupboard hardware I always visit New York Hardware first! They have the best selection around for varying budgets. The service has always been super friendly and helpful no matter if I was looking to buy hardware for my whole kitchen or 1 cheap doorknob for my kids bathroom. For example, in 2007 I ordered 10 ring pulls for my kitchen cabinets. Nine of the rings came in, we took them home, put them on and would pick up the tenth ring when it was delivered. A few weeks later we found... read more
Business response:
Hi Yaki, Thanks for the positive review, please come see us again as we have made many improvements and remodeling within our store to offer you more of a selection. Thanks Again New York Hardware
Stay Away........ – I had an aweful experience more than once. I took a moment to tell them how I felt (which is out of the ordinary for me) and I was fired as a customer. No kidding. Apparently, if you don't spend $5K or more per purchase, their time is too precious. Oh yeah, they also have a 2-Day return policy. Have you ever heard of such a thing????
Frequently asked questions about Hardware
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Hardware has no reviews yet.
When is Hardware open?
Hardware is open now. It will close at 6:00 p.m.
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