Harbor Pointe Apartments

Deborah C 

on BBB

5 years ago

I have not been given a lease renewal offer or lease & my lease expired 01/31/2019. I have asked in writing and in person from January 2019 to May 2019 for lease renewal offer and a lease. Instead my rent was increased to month to month rate for May 2019. After I was mailed a bill for amount on my lease in April 2019. Lived in same apartment from 01/2014 to 05/2019, a 1 bedroom & 1 bathroom, 798 sq.ft. Initial rent $1,670.00 on 01/24/2014 raised to $1,860.00 by 02/01/2018. Then by May 1, 2019 couldn’t pay rent online RENTCaf... read more

Jessica E 

on BBB

5 years ago

Month-to-month tenant @ Monaco Park in LV. Management tried to increase my rental amount by over $1,000(!!!) so that I would have to sign a lease. Over $2,400 for a 700 sq ft garbage apartment? No thanks! Gave notice to quit. Management tried to tell me I had to give 60-days notice. Apparently they have no idea what NRSs are, but it specifically states that tenants who are month-to-month and not under a lease, only have to provide 30-days notice. Paid final month's rent. Received bill from outside company, Debt Logic (whom I... read more

Prafulla Kumar Das 

on Facebook

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5 years ago

It is a ideal residential apartment with beach view 

Pankaj 

on BBB

5 years ago

I stayed in Tradition at Kierland, the customer service does not respond to emails or phone calls. I left voice mails even to get the final settlement details. They will just sent email asking more money without providing complete details and don't even care to respond to follow-ups. My security deposit was not refunded. If you call the leasing office, they will ask you to call the customer service who wont even respond. This is what they send in emails- Please be advised that failure to remit payment in full may result in t... read more

Ryan D 

on BBB

5 years ago

Car Theft with no resolve. Sewage and water leakage throughout the entire garage. Hallways are littered with dog pee and poop. Lack of communication and response when inquiries were submitted. I had more interaction with the maintenance crew and trash crew than the entire leasing office. Lived here for 2 years and yet rent kept increasing even though there were multiple empty units surrounding ours. When we asked about that pricing we were told no. Great way to treat your loyal customers. Lastly, we lived on the 3rd floor an... read more

Shaun O 

on BBB

6 years ago

While the local property team is solid, the payment system is poor, and will give you incorrect messages. When they close their month, rather than saying you need to pay in the office, the website states that you need to set up a payment account. Then, they force you to get a cashier's check, rather than allow you to use your existing account. The messaging is incorrect, and the communication is very poor. 

Ben S. 

on BBB

6 years ago

Regency will never look into solving your problems. We have had a terrible neighbor above us who locks their dog into rooms and barks every 2-10 seconds. Starting at 6 am until 5 pm.. or even better when she leaves at night between 10 pm - 2 am. Also had my refrigerator break and was told that it would be fixed in a few hours. Luckily I have a large cooler and was able to save my perishables. Management has absolutely no care in the world to solve any issues. I’m still waiting on a new refrigerator. The manager Melissa has b... read more

Brenna I 

on BBB

6 years ago

This company refused to release my own renter history , which is illegal. This situation ended up having me rejected for housing that I am trying to get. They gave me and the screener the run around , sent me to customer service which did nothing , I called corporate and they sent me to customer service which still did nothing because they did not even answer. Two years of me renting with them is disappeared and it is affecting my current living situation 

Sarah B 

on BBB

6 years ago

This company is absolutely terrible. The people they employ suck. They are unresponsive and do not do anything they say they will or answer any questions you ask. The people they employ consistently get away with terrible customer service with no accountability. My property was just sold by them to another property company and all I can say is THANK GOD. Alliance Residential and their business practices should be investigated. If you can avoid moving into one of their properties, I suggest you do.