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Harbor Chevrolet
- Car Dealers
- Long Beach, CA
About this business
Harbor Chevrolet’s selection of new Chevrolet and used cars for sale is what makes us the premier Chevrolet dealership in Long Beach, CA. Our commitment to creating long-lasting relationships with our clients through transparent pricing and customer service is what sets us apart. In addition to our new Chevrolet for sale, we aim to be your local used car dealership in Long Beach. With a large inventory of popular used cars, used trucks, and used SUVs, we have the used cars that you are looking for. The financing team a... read more
Location details
3770 Cherry Avenue, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I am beyond disappointed with my recent purchase of the 2025 ***** Equinox EV on December 18, 2024. The entire experience has been a nightmare from start to ********* begin with, the dealership had the wrong vehicle ready for me when I arrived, causing unnecessary delays. When they finally brought out the correct car, it was clear that no effort was made to ensure it was in proper condition. The vehicle was not washed, not charged, and completely unprepared, even though it was brand ****** make matters worse, I immediately n... read more
Business response:
We are sorry Harbor fell short of your expectations. After reviewing this purchase, it looks like you used an auto broker to make your purchase. I was able to check the details on the deal itself, and the cameras. The car that we were told by the broker was sitting up frontwashed, charged, and completely prepared. We had zero contact with you prior to this. When you changed cars we made your vehicle the top priority. We placed your vehicle on our "fast charger" and had to get it ready for delivery. I also was able to look at... read more
I am beyond disappointed with my recent purchase of the 2025 ***** Equinox EV on December 18, 2024. The entire experience has been a nightmare from start to ********* begin with, the dealership had the wrong vehicle ready for me when I arrived, causing unnecessary delays. When they finally brought out the correct car, it was clear that no effort was made to ensure it was in proper condition. The vehicle was not washed, not charged, and completely unprepared, even though it was brand ****** make matters worse, I immediately n... read more
Business response:
Thank you for your message. However, I want to clarify that all of the details provided are inaccurate, except for the fact that an auto broker was involved in the purchase. I can confirm that there was no prior contact with me, and there were misunderstandings regarding the cars preparation and specifications. However I can see that my review is justifiable because instead of a proper apology you are defending yourself. It was clear from my review that the issue lies with the management of the facility. **** called in front... read more
Im extremely disappointed with the service department at this location. It seems like the experienced staff has been replaced with newer, less knowledgeable employees who lack basic customer service skills. This has made the entire experience frustrating and unprofessional. A lack of quality service like this can severely impact a businesss reputation. I strongly believe Chevrolet should reconsider their staffing and bring back seasoned professionals who truly understand the importance of excellent customer service.
Business response:
We would like to know more about this. Will you please reach out to **** ****** our Service manager **************.
This business is junk! They said this 2019 jeep cherokee was working great and it has not! I've only had the car for about 11 months and I've had to spend close to 10k in repairs. What a bunch of frauds. If I lived in **********, then I would show up on their front step and give them a piece of my mind. They would deserve it. Many bad reviews about this company! They wouldn't even try to help. Horrible business who should be shut down immediately!
I don't know where to start with this dealership. Customers are treated like numbers. I have had nothing but problems with the service department and Garth. Brought our Equinox in for an oil change and to address some concerns. As soon as I mentioned anything else, I was cut off and told that today (Saturday) is not the day to do "other things". I would have to make another appointment. Then why make an appointment if I can't get anything else done? The radio on our 2020 Equinox has not really worked properly since we bought... read more
Dealership commits fraud regularly by placing false ads on Autotrader for a lower price than their actual price. Then their sales people tell callers that the price is incorrect on Autotrader. I just went through an entire chain of sales people who tried repeatedly to tell me that the mistake was from Autotrader but the ad is identical in every other way. Their General Sales Manager, Chris Smith, just hung up on me when I pointed out that it is impossible for Autotrader's API to pull ever field in their listings exactly, but... read more
Business response:
As we explained to Mr. Ramkey this error was caused by a communication issue between the dealership and Autotrader. On May 11, 2021 we made a pricing change (from a lower price to a higher price). That change was supposed to be reflected on all our feeds/advertising sites; however, due to the error at Autotrader was not updated online. As Mr. Ramkey has noted, the change in price was only done after he informed us of the issue and we contacted Autotrader and had them manually make that change. Autotrader has issued a writte... read more
A vehicle was sold to me from this business with problems. They swore the vehicle was in tip top shape.
Business response:
We are unaware of the issues to which you are referring. Please contact either Matt or Sergio (both are sales managers) at XXX-XXX-XXXX to discuss this matter. Thank you.
Frequently asked questions about Harbor Chevrolet
How is Harbor Chevrolet rated?
Harbor Chevrolet has a 4.2 star rating with 1,320 reviews.
When is Harbor Chevrolet open?
Harbor Chevrolet is closed now. It will open at 7:00 a.m.
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