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440 Lincoln St, Worcester, MA, 01653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I mistakenly took Hanover/Citizens to be a good, upstanding company. Boy howdy was I ever wrong. They are no different than other terrible insurance companies. After being with them for years and through significant rate increases the past few years, I finally had a claim and it went very poorly. From the beginning it became a game of being bounced around and not getting anywhere. Then they completely left out things on their estimate. When I brought it up I was told he could not estimate it and to send an estimate from a co... read more
Someone is always willing to help you out...even on their lunch break...AWESOME JOB
Typical insurance place
I made a mistake of allowing a "friend" drive my car due to her complaining of car sickness. She ended up causing nearly $8,000 of damages to my 2025 Trailblazer that barely had 10k miles on it (only had it for a year) when she hit a guard rail pulling into a parking. I have been so sick from stress over this situation as it has caused a major fight between us (she says I'm overreacting for being mad). However, Cole Dubey from Hanover was my claims adjuster. He was so nice, professional and patient with me. I asked a million... read more
I would not recommend dealing with Hanover insurance. Insurance companies get a bad reputation for a reason and Hanover insurance is a good example. Poor communication from adjuster on claim status and then wants to negotiate for a smaller settlement than what was discussed after I already paid out of pocket for a roof replacement. I don't know what their company mission statement is but I do know they offer very poor communication at least the adjuster I am dealing with and I made a decision not to close the claim until the... read more
Hanover Insurance Group In: Parrish Jennifer has a 3.9 star rating with 365 reviews.
Hanover Insurance Group In: Parrish Jennifer is closed now. It will open at 9:00 a.m.
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