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Hand & Stone Massage and Facial Spa
- Wellness
- West Melbourne, FL
About this business
Location details
715 Palm Bay Rd NE, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
Sylvia is my GO TO ONLY . I went one time introductory and she knew exactly what my skin needed , I just went back for second facial and it was fantastic. The team was so nice , the front desk girls was awsome. I read some of the reviews and I’m not sure why anyone is so upset , I get the cancellation process is tedious ok - fair enough. The rest is great!
If there were a masterclass in how to lose loyal customers, this place would be the instructor. After years of giving them my business, I can confidently say their customer service is one of the worst I have experienced. They will happily have you sign one thing, lock you in, and then years later quietly change the terms without any proper notice, update, or explanation. No email, no phone call, no acknowledgment that the policy you agreed to no longer exists. And when you ask for clarification, suddenly no one knows anythin... read more
Treats their recurring members differently all of a sudden. I guess; It is under new management that is trying to go by the “book” now. Does not have great personal skills anymore. Can we just be polite and kind? Especially as a member that comes in multiple times a year for the past 7 years. Wish Hand&stone the best, but this business is no longer for me
Happy wife happy life. With that said, my wife have been using them for a long time. Really bad and shocking experience during her last visit. She received perfunctory service from hand and stone after she tried to address the issue. They showed willingness to help on their review page but till today she has not received any reply for her email to them addressing the issue.
I've been a loyal member of hand and stone since 2016 never once putting my membership on hold not even during covid. Over the years I've accumulated services and often bring in family and friends, always following the rules and paying the 10 dollars transfer fee when using my credits for them. I’ve never abused the system, so I don't understand where the loss is for the company. Recently I had a very disappointing experience at the palm bay location where I've been going regularly for over two years. When booking an appoint... read more
Frequently asked questions about Hand & Stone Massage and Facial Spa
How is Hand & Stone Massage and Facial Spa rated?
Hand & Stone Massage and Facial Spa has a 4.5 star rating with 281 reviews.
When is Hand & Stone Massage and Facial Spa open?
Hand & Stone Massage and Facial Spa is open now. It will close at 10:00 p.m.
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