Hampton Inn & Suites Springfield/Downtown

Tami Morris 

on Google

a week ago

Nice spacious room!! Nice large bathroom with big counter. Great shower with good pressure and a good spray. Nice thick towels. But no clock, no notepad and pen. Bathroom has weird faucet and needs towel rods, esp when they don't do service every day anymore the way hotels used to until covid when they learned it saved them money to stop. Then they never brought it back. So how is one supposed to dry a wet towel? A single hook does not dry a towel the way they hang all bunched up. They dry on an actual towel rod and there ar... read more

Cynthia Baxter 

on Google

3 weeks ago

I had a room booked for this weekend and needed to cancel due to the significant snowstorm and nor’easter forecasted for Sunday. Traveling with my children, it was not safe to risk driving home during these conditions. Despite this, my request for a cancellation fee waiver was denied. Lisa at the front desk was extremely rude and unprofessional, stating, “We cannot go from a full hotel to an empty hotel. You can go through your traveler’s insurance.” I later contacted corporate customer service and was told that the hotel di... read more

Scott Wulderk 

on Google

a month ago

Great staff. Clean. Breakfast was surprisingly full of good choices. Can’t beat the place for the price.