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Hampton Inn & Suites New Albany Columbus
- Hospitality
- New Albany, OH
About this business
Location details
5220 Forest Dr, New Albany, OH, 43054, United States
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Stayed 5 nights, Sunday through Friday, and only had room made once! Didn't even have enough clean towels for 1 person for the week. I've gotten used to the bs 'every-other-day' sub-par service, but is this really now the norm at 2-star lodging ?? I disturbed the young girl at the front desk when she had to take her headphones off to speak to me. She was so kind to inform me that you need to request to have your room serviced. I don't plan on returning to this Hilton property.
The hotel was nice. Very quiet. The breakfast was good. We only eat carnivore-ish, and the meat and egg selection were great. The beds were a little creaky metal when getting on and off the bed, but otherwise comfortable. The room was clean. They stated they were remodeling some rooms, but we were there over the holiday weekend and didn't hear or see any construction. We definitely would stay here again.
On November 23, 2025, I left my room with the “Do Not Disturb” sign displayed. Despite this, housekeeping entered and removed several of my personal items, including my clothes and charger. When I returned, staff initially denied finding my charger and implied I was mistaken, but later brought it to me after 20–30 minutes. This incident raises concerns about guest privacy, security, and proper housekeeping procedures. I request that the hotel review its policies to ensure this does not happen again. This is the first time I ... read more
Ok
Update ; During my stay, I needed to use the hotel’s laundry room and noticed that both the washer and dryer operated only with quarter coins, which was fine since it was just $1 each. I asked the two ladies at the front desk if I could get some coins, but they told me they had none. When I asked where I could find coins, they responded sarcastically, as if it wasn’t their concern. I spent about 10–15 minutes searching and eventually found the coins myself. After returning to the hotel, I needed to buy detergent. When I aske... read more
Frequently asked questions about Hampton Inn & Suites New Albany Columbus
How is Hampton Inn & Suites New Albany Columbus rated?
Hampton Inn & Suites New Albany Columbus has a 4.3 star rating with 666 reviews.
When is Hampton Inn & Suites New Albany Columbus open?
Hampton Inn & Suites New Albany Columbus is open now. It is open 24/7.
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