Hampton Inn & Suites Legacy Park-Frisco

Alexzandria Barrett 

on Google

a month ago

This was one of the worst experiences I’ve ever experienced with a Hilton Hotel. The first room had hair in the shower and a stale smell. I received a text stating my room was ready at about 12:30, but I did not check in until later that evening. I sent a message to the number that said text if you need anything but when I sent a text I never got a response. This is the first time this has happened. Any other time I’ve stayed at Hilton they send a text just to check in/on you to see how you’re doing and how’s the room, that ... read more

Elangathir R 

on Google

a month ago

My experience with this hotel and staff was disappointing. I arrived around 3 am due to flight delays. The reception staff informed me that no physical keys were available. I had booked three rooms for colleagues who do not have Hilton apps. Fortunately, one guest checked out after 20 minutes and received keys. As a loyal member, I expected a water bottle as a perk. When I inquired, staff said it should be in the room, but found nothing. Upon returning to reception, I was given one water bottle, with staff claiming there was... read more

C. Harris 

on Google

3 months ago

Homeless encampment on this property. I kept driving and chose another hotel.