Hampton Inn & Suites Houston Medical Center NRG Park

Alvaro Garza 

on Google

a week ago

Absolute Nightmare - Do Not Stay Here! 1 Star for this place is being generous We checked into this hotel at 11 PM, and by midnight, the AC was blowing hot air. The room temperature skyrocketed to a suffocating 86°F. When we called the front desk, we were told no other rooms were available. By 3 AM, the heat was so unbearable and unsafe for our child that we called again just begging for a fan. A front desk staff member actually came to the room, looked at the thermostat, and verified how hot it was. She then admitted they d... read more

Raul O 

on Google

2 weeks ago

I'm a Hilton Honors Gold Member and have never had an issue with Hilton, however, if I could rate this property 0 stars I would. worst experience I've ever had with Hilton. Property is in really bad shape, carpets are old, smelly and stained; the whole property needs a complete renovation urgently. Cleaning during our stay was non-existent, I texted the hotel to have them clean our room and they told me cleaning staff was gone for the day, that they could clean it the following day which was our check out. But the most aggra... read more

shayn rayford 

on Google

3 weeks ago

The worst hotel I have stayed in so far. We travel 8 plus hours to take my disabled son to Texas Children’s for his medical appointments, we have stayed In multiple different locations close to the hospital and this has been the worst of them all. 1st let’s start off by how they refused accommodation for the disabled and completely went against the. ADA rules. I asked multiple times to switch our room which they expressed they had larger rooms available but no handicap. Even when I explained to them that a larger room is wha... read more

Tom Silver 

on Google

3 weeks ago

​"I have been a frequent guest at this hotel, but unfortunately, our last visit was a terrible experience. This time, I traveled with my grandmother, who is an oncology patient. Due to her mobility issues, we kindly requested a room change. The receptionist was unable to accommodate us, which we completely understood. However, a woman who introduced herself as the manager intervened and, in a very rude and unempathetic manner, told us that if we weren't happy, we could just leave. ​Facing such a lack of respect, we decided t... read more