Hampton Inn & Suites by Hilton Toronto Airport

Suvi Honkanen 

on Google

2 weeks ago

Do NOT trust anything that the reception staff says. I called to ask about the shuttle from terminal 1, was told the next one is in half an hour at 1:30 from E3. I go to buy a coffee, my husband and kids take the shuttle at 1:15. No shuttle at 1:30. The shuttle at 1:45 doesn't stop, I stood in between E3 and F1 as the hotel bus stop area is actually F1 and F3. Well, apparently not close enough. Call the reception, they tell me the next shuttle is at 2. No shuttle at 2, call them again and they tell me the next shuttle is at ... read more

Melissa Hatfield 

on Google

2 weeks ago

Terrible service I was very nice to the lady and she made faces and rolled her eyes at me and snapped at my friend multiple times. Customer service was terrible don’t ever go here 

Jessica Alysse 

on Google

3 weeks ago

Have stayed here many times, but this time was not so nice. 1 elevator broken. Huge line waiting so ended up hauling 3 bags up 6 floors. Then at 5am was awoken by drunk people and police thru my paper AND I MEAN PAPER thin walls. . Was not restful. *another stay today* I believe you should speak with your cleaning staff to be more considerate of those rooms they are NOT cleaning. Many people are here sleeping various schedules due to travel. Having the cleaners with music on speakers,, banging walls, doors, taps. All with 0 ... read more