Hampton Inn Pensacola Beach

Brakhia W. 

on Birdeye

10 hours ago

Elisa at Home2 Suites by Hilton in Baytown provided outstanding customer service! She was friendly, professional, and made me feel welcome from the moment I arrived. She answered all of my questions, made check-in quick and easy, and went above and beyond to make sure I had everything I needed. 

Tyra J. 

on Birdeye

10 hours ago

I had a wonderful experience staying at Home2 Suites by Hilton Baytown. The hotel was clean, comfortable, and welcoming, but what really made my stay exceptional was Elisa at the front desk. She was incredibly friendly, professional, and attentive from the moment I arrived. Elisa went above and beyond to make sure all of my needs were met and made the check-in process quick and easy. Her positive attitude and outstanding customer service truly stood out and made me feel valued as a guest. Employees like Elisa are the reason ... read more

Aqeel S. 

on Birdeye

a week ago

This Hotel is in the practice of cancelling he reservations before a big event at Richmond convention center without a prior notice. They sale these rooms at a double the rate near the few days before a big event at Richmond convention center to make money of people who has nowhere to go but to rebook their rooms at a much higher rate. Please don't book any rooms with this hotel. Please file a complaint with Hilton Corporate Office to stop this malpractice and report it to the mayor of Richmond so a strict action be taken ag... read more

Lasandra H. 

on Birdeye

3 weeks ago

This is a newly renovated hotel. The rooms are awesome and very clean. The staff is very friendly and helpful. I enjoyed the breakfast and the host made sure that everything was replenished in a timely manner. I will definitely be returning in the future. 

David F. 

on Birdeye

a month ago

We checked into this hotel at 730pm. We were quickly checked in and charged for our room. Once in our room, we went to use the water and it was all brown. We called downstairs and were told, oh yes, there was a water line break and you cannot use the water. We asked why we weren't told this before he asked for payment and the clerk said, he forgot. We asked to cancel the reservation, he said he can't do that, we need to talk to the day manager. We checked into another hotel and in the morning went back to this one to ge... read more

Indu C. 

on Birdeye

a month ago

You could write: “Paul at the front desk was exceptional. He went above and beyond to help us navigate through the Finger Lakes area and made our trip planning so much easier. He was knowledgeable, patient, and genuinely caring. His assistance truly enhanced our experience. Thank you, Paul, for your outstanding service!” 

Stephanye J. 

on Birdeye

a month ago

Great Restaurant Staff, but Serious Service and Housekeeping Concerns The highlights of our stay were Chef Kenny during breakfast and the bartender at the evening reception, both of whom provided exceptional service and truly enhanced our experience. Unfortunately, several operational issues significantly impacted the overall stay. Accessing the pool amenities was unnecessarily frustrating because guests were required to wait in line at the front desk to obtain and return towels. The process was inefficient, especially sin... read more

Julie R. 

on Birdeye

a month ago

First and foremost I would like to say the rooms were clean and roomy for our 3 night stay. The breakfast was good with options of Oats, Bagels, fruit and juices. They also offered coffee 24hrs. My complaints are that there is no maintenance on call to fix anything that goes wrong after their hours and once they leave there is nothing getting fixed until they come back in the next work day. They do not have room safes incase you have anything valuable. 

Debra N. 

on Birdeye

2 months ago

We were greeted with a smile by Linesia at the front desk. She was so helpful with places to dine and made sure all of our needs were met during our stay. We would stay here again.