Hampton Inn Big Rapids

Penny L. 

on Birdeye

a month ago

I have thoroughly enjoyed my stay here. The warmth and hospitality from General Manager Kiran, Front Office Manager Jaspreet, Zunera from the Breakfast Room, and the entire staff was exceptional. I appreciate everyone’s efforts not only in doing their jobs, but for providing superior customer service which make guests like myself feel so welcomed. The entire team clearly demonstrated that they truly care about the comfort and safety of the guests. They made me feel completely at ease and valued…like I wasn’t just merely a gu... read more

Vasanthraj N. 

on Birdeye

a month ago

⭐️⭐️⭐️⭐️⭐️ I had an exciting and amazing day at the DoubleTree by Hilton Hattiesburg! From the moment I arrived, the level of service and hospitality was exceptional. Every team member went above and beyond to ensure my experience was seamless, comfortable, and memorable. A special shoutout to the General Manager, Vian, whose leadership, professionalism, and genuine care for both guests and staff truly set the tone for the entire hotel. His energy and dedication create an atmosphere that is welcoming, organized, and effici... read more

Tom B. 

on Birdeye

a month ago

Excellent experience from the time we walked in the door to the time we checked out. Very comfortable rooms and especially liked the wood floors. From the service desk to the bar and restaurant.the staff was very friendly and accommodating. Really enjoyed the pool and exercise areas also. 

Shaun C. 

on Birdeye

a month ago

Overflow garage will ticket you 97$ based on photo tag, even with the sign states overflow parking, and paid the motel 25$…. You cannot get out of this 97$…..prrs owns this scam garage out of Colorado  

Teresa J W. 

on Birdeye

a month ago

HORRIBLE EXPERIENCE, STAY AWAY FROM THIS HOTEL..HERE IS THE PHONE NUMBER EVERYONE NEEDS TO CALL, 888-240-6152 PLEASE REPORT YOU HORRIBLE EXPERIENCES. HOTEL NEEDS TO BE TORN DOWN, HORRIBLE MANAGEMENT, WHEN REPORTED ISSUES TO THE FROM DESK. THE MANAGER (JON) WAS VERBALLY ABUSIVE AND CALLED POLICE, THIS PLACE IS FILTHY DIRTY AND UNSAFE. 

Richard Van S. 

on Birdeye

2 months ago

Made reservations a week in advance, was put in a handicap room. Requested a new room and was told none available. Requested a wine glass was told none was available. Room has an unpleasant odor.  

Johnny T. 

on Birdeye

2 months ago

I recently stayed at Tru by Hilton for a week, and I regret to express that my experience was unsatisfactory. For four out of the seven mornings of my stay, the pancake machine was inoperable and the yogurt was sour tasting. Additionally, my room was only cleaned twice within the week I stayed, and I found it peculiar that the housemaids attended to the rooms with the doors closed. On one occasion, I requested towels and a change of bed linens from a housemaid, as my room had not been serviced adequately. Unfortunately, the ... read more

Laura B. 

on Birdeye

2 months ago

Absolutely horrible customer service, skeamy and do not recommend to anyone. See pictures for our experience.  

Henry K. 

on Birdeye

2 months ago

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