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911 S 9th St, Bismarck, ND, 58504, United States
Get directionsUnpleasant interaction over the phone with service rep. H A Thompson must be really busy today. No time to listen. Made me feel like a deadbeat saying I better pay my bill after I expressed concern over the quality of the work. As if, after other major expenditures I've made in the past with them, there has ever been a problem with receiving payments. Argumentative, impatient, making up excuses for the problems caused at my home by H A Thompson. Refusing to send a different person to assess the work that was done. This is no... read more
Well well after reading these reviews I realise I was not the only one affected with their high bill. I call about my heater because the heat was not reaching the 3rd floor. I thought it was the thermostat so i purchase a new one. When the gentleman came he told me the valve to the upper floor was stuck and some other valve not working so he will have to go and get it. I didn't take note of the time that he spent on the road but I would estimate about 30min. He spent probably another 25-20 min to get things working. I almost... read more
Think three or four times before calling these guys. They are difficult to hold to schedule, expensive, and far from customer . There are much better options out there .
I called them today to see about someone coming out to check on the boiler in our apartment building. The gentleman told me that it wouldn't be today maybe next week or the week after. I asked if we could schedule an appointment to have on the calendar and he told me to call other companies to see if I could get in sooner with them. I proceeded to tell him that I am waiting for calls back from different companies and he said he wouldn't schedule an appointment because I would be calling back to cancel it. I am frustrated.
H.A. Thompson & Sons has a 3.9 star rating with 74 reviews.
H.A. Thompson & Sons is open now. It is open 24/7.
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