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H-E-B Pharmacy
- Pharmacy
- Austin, TX
About this business
Location details
7301 N FM 620, Austin, TX, 78726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I just had a knee replacement and my doctor called in a refill prescription for pain medication. The doctor called it in, but apparently that is not appropriate authorization to fill it two days early. I am not sure why the pharmacist is allowed to make decisions about post surgical treatment and what terrible medical care to leave a customer/patient in pain when its very obvious the doctor ordered pain medication for now.
Called about a prescription I needed and the customer service was terrible. The person I was talking to was quite rude. Train your employees the right customer service etiquette. I feel very upset.
They refused to fill a perfectly legal prescription (for blood pressure meds ffs) merely because my doctor is a family member. Of note, it is again perfectly legal for this family member to prescribe me the substance. (It is not a scheduled substance such as an opioid.) HEB appoints itself legislator, ignoring what actual laws say. Their actions wasted 15 minutes of my time. Walgreens was more than happy to fulfill my prescription, which is where I recommend people take their business.
The folks here are always so nice and accommodating.
Frequently asked questions about H-E-B Pharmacy
How is H-E-B Pharmacy rated?
H-E-B Pharmacy has a 3.7 star rating with 54 reviews.
When is H-E-B Pharmacy open?
H-E-B Pharmacy is open now. It will close at 9:00 p.m.
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