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Guinco Service - Fort Worth, TX
- Appliances
- Fort Worth, TX
About this business
Appliance Repair Service | Multi-National Award Winning Servicer Guinco is the top tier of home appliance repair service. From dishwasher to dryer repair, our trained and certified technicians are here to provide repair service with integrity that is done right the first time. No upselling, no stalling, and no false promises. It's our mission at Guinco to provide honest, knowledgeable, and dependable appliance repair service for all of our customers. We intend to work in the most expedient and friendly manner possible, while... read more
Location details
5073 Martin Luther King Jr Fwy, Fort Worth, TX, 76119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had Derek out twice and he's very kind and professional. On the initial trip the ice maker was replaced at a cost of over $350. It didn't seem like it was functioning correctly and there were bits of styrofoam on the bottom of the ice bin, in the ice that had been produced, and under the bin. I had him come back to verify it was functioning properly. Yesterday, Derek came back and seemed to look it over pretty thoroughly and came to the conclusion that the brand new ice maker must have "frozen up", apparently "it happens ... read more
RecommendedDaniel was an excellent repairman. He was cautious and very professional Thank you Daniel.
Business response:
Thank you so much for sharing feedback about your experience.
Had a great service experience with Daniel Hampel. He came out to look at our microwave. He is a very knowledgeable and helpful service tech!
Business response:
Thank you so much, Richey! We appreciate you taking the time to share feedback about your experience with us! :)
Was over 45 minutes late and then said they couldn’t fix it and they’d call me whenever they could which could possibly be after Christmas... looking at 3 weeks without a dryer with the holidays coming up. Said because of covid they don’t keep the parts... so like why come out to look at it in the first place I could have told you what you needed to order. They also only do services once a week so if something goes wrong you have to wait another week.
Business response:
Thank you for the feedback. To address your concerns with the technician being late, we do apologize that you were not notified that he would be a few minutes late due to unforeseen circumstances. This will be addressed internally. In addition, all of our service calls begin with a proper diagnosis of the issue with the appliance by a trained professional to ensure that the correct parts are ordered, if need be. Lastly, the parts we carry on our trucks are a product of extensive research and the part that was needed for your... read more
Daniel Hammel was friendly and professional. He knew the issue right away and took care of it. He has made me aware of the extended warranty services and what it consisted of. I would highly recommend Guinco and Daniel Hampel.
Business response:
Thank you so much for the recommendation and for providing feedback about your experience.
I asked for an afternoon appointment time. I even offered to take a later date if it meant that I could be guaranteed an afternoon slot. It didn’t even have to be late, anything after 12:00pm would do. I was told they they couldn’t do that. A request would be made on my behalf but I would not even know a time slot until the afternoon before my appointment date. That makes finding a sub or making any sort of plan that doesn’t involve taking a whole day off nearly impossible. I ended up calling Maytag & requesting a different ... read more
Daniel was quick and efficient and very knowledgeable
Business response:
Thank you so much for the recommendation! :)
Worst customer service ever. They lie about their appointment times after failing to fix the issue on the first visit. DO NOT USE THIS COMPANY!!!
Business response:
Thank you for providing feedback about your experience. Our technicians' days begin at 7:30am which is when their first service appointments are scheduled. Per our phone recordings, we had a conversation where you agreed to and requested a first appointment slot. It appears an assumption was made that our first appointment is an 8-10 window. If you would like a copy of the recording we would be happy to provide that for you. Unfortunately, due to the nature of services we provide, the rest of the scheduled appointments for t... read more
Guinco called day before to confirm appointment. Chris Davis tech was on time extremely professional very smart he had to make two trips one to order parts and then to come install the parts .Chris has lived a very interesting life he was in the Air Force and he shared that with me and I forgot to tell him thank you for your service.Chris is a great example to others how to treat customers he represents Guinco very well .Thank you Guinco for getting our frezer fixed.
Business response:
Thank you so much for sharing such awesome feedback with us, Brad. We love hearing about our techs in the field. We appreciate you taking the time to share.
Frequently asked questions about Guinco Service
How is Guinco Service rated?
Guinco Service has a 4.6 star rating with 1,917 reviews.
When is Guinco Service open?
Guinco Service is closed now. It will open tomorrow at 9:00 a.m.
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