Guardian Protection - Baltimore & Washington DC

Uchechi Nwokorie 

on Google

a month ago

Horrible deplorable services. I had them as vintage since 2020. Service is subpar . I never have access to my cameras , my alerts don’t work . They can’t even identify the correct billing party . Technician can’t come after 3 or on saturdays so if you have a job you are out of luck . Absolutely no customer retention Horrible service 

John Weiland 

on Google

a month ago

Terrible customer support - impossible to get reach. My old alarm company was bought by them, and one of the lithium powered sensors needed a new battery. Previously the old company did that but Guardian said I could do it myself. I popped the cover and it was clear I wanted them to do it. I phoned them, hit "1" so they would phone back, they never phoned back. I did the same thing again with the same results. I finally phoned them and stayed on the line until it picked up, at which point it rang for several minutes and disc... read more

Larry Bannerman 

on Google

4 months ago

We have been with Guardian for close to 20 years. Today I forgot to check a pot on the stove and the kitchen filled with smoke. Our phone rang the same time that the smoke detector sounded. It was Guardian. We opened doors and windows to clear smoke. Guardian called later to check that all was OK. It feels good to know that if we didn't make it to the phone, Guardian would have called emergency services. That is a good feeling. Christmas dinner turned out OK. Merry Christmas Guardian Thanks! 

NADIA BOGA SBIHI 

on Google

4 months ago

Jeffrey Wright from guardian is very professional knowledgeable and customer service was perfect!