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Guardian Credit Union
- Credit Unions
- Oak Creek, WI
About this business
Guardian Credit Union is a not-for-profit, member-owned, financial cooperative, dedicated to being the member's primary financial institution by providing superior, comprehensive, courteous, and prompt services.
Location details
7801 S Howell Ave, Ste 1, Oak Creek, WI, 53154, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
A refinance my son initiated in March at the Waukesha branch is still being worked on. And they extended the “lock in rate” from March. How does it take 6 months to refinance? How is the higher rate from March even valid?? Unbelievable!
Business response:
While we cannot publicly comment on loan specifics for your son, we apologize for the inconvenience he has experienced during this refinance. With the current mortgage refinance boom, there are many people taking advantage of the extremely low market rates. This is great for our members, but unfortunately everyone involved (our staff, appraisers, title companies, etc.) in the loan process is delayed because of the demand. We are committed to continuing to work as efficiently as possible with your son and all of our members t... read more
Buyer beware with Guardian Credit Union. We have been members for over 20 years and they have proven time and time again to have shady practices. Most recently was that we paid off a loan with them in February (paid off the payoff amount, not the principle amount). In April they started sending derogatory information to the credit bureaus stating we had delinquent payments. We would call, nothing, go through the drive through, nothing they would state that it has a zero balance. They will not answer or help at all. NOW, they... read more
Business response:
Thank you for sharing. We're sorry your experience did not meet expectations. We have looked into this issue, and although we do not address member account issues publicly, we are happy to discuss with you over the phone. Please call us at (414) 546-7450 and ask to speak with our VP of Lending.
Incredibly poor customer service. This company has absolutely no compassion.
The change from Visa to Discover debit cards was a horrible one, as many places don't take discover. Advised Guardian that we would be out of the country, but still had a lock put on our card when we tried to use it. Thankfully we had JUST ENOUGH cash to pay the exit fee to go home. Not taking payment for a safe deposit box for 7 YEARS nor notifying us of an issue that ENTIRE TIME. Then demanding payment in FULL during a PANDEMIC with most people out of work, instead of trying to work with us. I will be closing every account... read more
They make it very hard to transfer funds and horrid at being available via phone.
Recommendedexcellent customer excellent customer service wish I could be the manager and her staff treat you like family I think it's the best Credit Union in Florida
Credit Union is garbage!!
staff is very helpful and pleasant
They keep losing documents I submit, which means multiple trips to their bank, which is currently difficult for me to do. Everytime I call I get different answers and that's if I get an answer to a problem at all. There have been a number of times I've been told "I don't know" with no follow-up. It doesn't seem like the people there are all on the same page when it comes to their own rules and policies.
Frequently asked questions about Guardian Credit Union
How is Guardian Credit Union rated?
Guardian Credit Union has a 4 star rating with 148 reviews.
When is Guardian Credit Union open?
Guardian Credit Union is closed now. It will open tomorrow at 7:30 a.m.
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