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160 5th Avenue, 4th Floor (Entrance on 21st Street), 4th Floor (Entrance on 21st Street), New York, NY, 10010, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 5:00 p.m. | |
Tue | 9:00 a.m. to 5:00 p.m. | |
Wed | 9:00 a.m. to 5:00 p.m. | |
Thu | 9:00 a.m. to 5:00 p.m. | |
Fri | 9:00 a.m. to 2:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Excellent service for warranty replacement of a very visible faucet component replacement! The quality of the part is excellent and the instructions clear and complete. The part has been installed, looksbeautiful, and works perfectly! Weare very pleased with Grohe, the generous warranty terms, and with the perfect execution of the warranty service. Very satisfied with our original purchase.
I have 2 Grove faucets in my kitchen. The hose on one developed a small leak. I contacted Grove, a replacement hose was immediately sent to me. No hassle, just an immediate effort to solve the problem. I appreciate such customer service!
Ok
So far the phone and email units have been outstanding. Unfortunately I'm still working on problems that are not the products fault and am hopeful they can walk me through these issues as well
Very disappointing service. I will not make the mistake to buy anything from Grohe brand again. They will blame leaks on water pressure or say your product is too old and faucets leak underneath due to wear/tear/old age. Then they will offer to sell you a new one. I should have stuck with Delta! Delta, I’m sorry I strayed. It won’t happen again.
GROHE America Inc. has a 4.1 star rating with 30 reviews.
GROHE America Inc. is closed now. It will open tomorrow at 9:00 a.m.
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