Great Floors

Devon Lunsford (Lunsford Construction NW) 

on Google

a month ago

Lack of communication, quoting errors, and very bad install. The replacement install quality (though better) damaged the walls and chipped the tub. The whole situation took five months to get resolved. My salesperson told me that in order to fix the first bad install, I had to pay the invoice and allow Great Floors to take on another job I had lined up (I refused). They didn't offer any discount or means to make up for their mistakes. 

Angie Madden 

on Google

a month ago

It was ok but the salesmen was a little condescending we felt. We ended up using someone else so can’t honestly say other than didn’t feel welcomed like the one we chose. Questions felt stupid my mom and I were asking. 

Jeff Hempel 

on Google

2 months ago

Great service and agents are helpful and friendly 

Adam Snodgrass 

on Google

2 months ago

**Please Read the Update at the End** I had Great Floors install new carpet in two bedrooms. The installation itself was completed, but during the process there was damage to other areas of my home, including gouges in the hallway flooring and scuffing on the front door frame. While I understand that issues can happen during installation and was willing to have them corrected, the real concern has been the lack of follow-through. I reported the damage promptly, and a representative did come out to assess it and acknowledged ... read more

gerri Bohn 

on Google

3 months ago

Customer service was terrible,beginning of the month we placed our order a week later they measured and then nothing not one word for 2weeks. We went in and spoke with our salesman personally and he said that the computers were down! He said he would call us back in a day or 2 with our bid! It’s been a week and never heard back. We went somewhere else to purchase our carpet. A phone call would have gone a long way about the progress. Rural America Properties Steve and Gerri