Graybill Medical Group - Melrose Office

Kim Whittemore 

on Google

a month ago

I am absolutely stunned and saddened by the terrible reviews. I have followed Dr.Luu through four different healthcare insurance policies to keep her as my primary. She is unparalleled and I’ve had many clinicians in my lifetime across the country and outside of the United States. I called yesterday at 9 AM and was hoping/praying that I could see anyone in the practice but not feeling very optimistic about that. I have someone in my care who’s about to undergo cancer treatment and surgery and I was concerned by my persistent... read more

Melanie Raver 

on Google

7 months ago

Horrible Medical group. I came from Scripps and after blue cross and Scripps ended their partnership…my insurance…Blue Cross selected this medical group for me. The Dr. herself is OK but the communication is horrible! If you call the phone number for tye Dr. it goes to a hotline…where you can only make appointments. If you need to sue a with the Dr. or office like I did because they cancelled the prescription they just called I. For me…you have to email through the portal. It takes a day for someone to get back to you. When ... read more

Kelsey DeCosta 

on Google

7 months ago

I have been going to this doctor’s office for over 10 years now. They are some of the best medical staff I have interacted with always listening to my questions and supporting me through me wellness journeys. 

Doreen Quinn 

on Google

10 months ago

Doctors are fabulous. That said, I've just spent the last two hours trying to get through. I called and waited in the queue for 35 minutes. I was caller number 5. When it came to one caller before me, the call got disconnected. I suspect someone picked up because the music stopped and then hung up. I called back and had to start the entire process over again.... and got disconnected after 28 minutes. I've left my number in the past for a return call, but never received a call back. For whatever reason, there is no listed ema... read more

eastlos calitex 

on Google

a year ago

I have no idea how this office has been allowed to run the way it has been recently. Perhaps BBB or the Medical board needs to also be contacted. I stand by the others who have issues with their communication system. It is AWFUL. We have been on hold for 45 minutes (had to hang up because I was on my lunch break), and once again for another 20 minutes...no answer. My 80 plus year old mother had to drive herself to the office to schedule an appointment! Her primary care physician has been nothing less than great. But, it's to... read more