Gray-Daniels Nissan Brandon

Dorothy M 

on BBB

4 weeks ago

We Just bought a Nissan Pathfinder from ****** ***of Nissan in Cookeville. He did an excellent job of explaining everything and taking his time with us. He is very friendly, easy to talk with and he made the purchase go smooth. It is not something l like to do, buying a vehicle, but he made it very pleasent. 

Erica W 

on BBB

a month ago

I bought a 2022 Nissan Rogue from **** ******* Brandon in June 2025, paying extra for it to be pre-certified and for an extended warranty. I was told the car would be as close to new as possible, but that hasnt been the case at all.After driving the car for just one day, the *** warning light came on. I brought it in, and after a week of waiting, they said they couldnt recreate the issue, even though the light kept coming back. I went back a second time, and this time, the service advisor admitted that the required inspectio... read more

Peggy A 

on BBB

a month ago

Got new tires put on. SUV was not riding good. Went back these new tires are not good. Pulling feels like sliding on the road. The old ones did not have any issues. Was told my struts collapsed because was bad. I was like how, why now, I come here all the time, I got no warning from you. I took it to another place for 2 opinion. They said it was damaged, we will not fix it, go back to place that did your tires because they used a machine that over extended the airflow for struts. I called back and Nissan refused the claim an... read more

Brian F 

on BBB

a month ago

Terrible experience, they sold me a car with over 6000 dollars needed in repairs. They then pretended to wanna help which delayed the process for 3 weeks. Eventually they ghosted me, won't return my phone calls. That includes their owner loyalty manager. Avoid dealing with this place, there are plenty of better car dealerships. 

Danielle G 

on BBB

a month ago

By far the worst car buying experience I have ever had. Our sales gentleman was VERY sweet, but upon receiving the offer for our trade-in, I declined and said we would not be purchasing the new vehicle. While I was explaining this to our salesman, the gentleman that was running our numbers behind the desk started making comments. I was invited into the office to speak. This gentleman’s name is SEAN R***. Mind you - I am a petite young female holding my 1 year old son. This very large gentleman begins explaining to me how bad... read more

Marie R 

on BBB

a month ago

Do not go to this Dealership-not nice Finance, etc staff. Tried to get my Gap Insurance refund, after I refinanced my Nissan Sentra. After 2 hour wait, a Finance dept person took me and my son into his office and told me they no longer give gap refunds because I did not pay for it, very rudely and then walked us out of his office. I told him we paid for the gap with our loan that was paid when we refinanced. He would not even acknowledged me talking, just walked away. The dealership owes approx $800.00, for gap refund - what... read more

Greg B 

on BBB

a month ago

My son (17) just spent all of his savings ($10K) on a 2018 **** Escape. Looked like a safe, reliable vehicle but lasted less than two months. Ended up having a cracked engine. I knew they were under no legal obligation to do anything but they had zero interest in helping out with anything having to do with it. $10K down the drain in 40 days. 

Larry O 

on BBB

a month ago

First let me say my Salesman was great, but the dealership did a bait and switch on me. I purchased a used ********** and on all the advertisements it states the car I was buying was a Pre Owned Certified vehicle which gives you extra warranty coverage. But then while you're closing the deal they tell you it's not certified, it just means it's eligible to be certified for an extra $1000 dollars So they lied and mislead me on my purchase. Buyer beware! 

Brian H 

on BBB

a month ago

I bought a 2016 ***** Malibu on December 26, 2024. It had ***** miles on it in June 23, 2025. My engine light came on and I was told by Chapman *****. I need a new engine the miles on the car is *****. I havent really drove the car. I purchased a Nissan warranty when I bought the car and was told the engine had carbon and the warranty would not cover the vehicle so now Im out of a lot of money. I keep trying to get somebody to help me fix this car I only had the car for 5 months