Grand Welcome

Dan T. 

on Birdeye

7 months ago

Avoid renting from this company! We rented San Sierra 16 in Mammoth from Grand Welcome, and it was a terrible experience. The unit was dirty and in poor condition. The worst part was finding a clogged toilet with feces in it when we arrived. There was food on the floor, dirty dishes, broken blinds in the master bedroom, and broken lights on the stairs and hallway, making it dark and unsafe. The toilet barely flushed and clogged almost every time we used it, requiring constant plunging. When we reported these issues to the ... read more

4+ photos

Marvin R. 

on Birdeye

a year ago

I'd highly recommend not turning your valuable assets over to Grand Welcome unless you like: *The main entrance doors to the property left wide open for anyone or anything to come inside, for weeks at a time. *Bags of garbage left out on your decks for weeks at a time. *Hot tubs left open for weeks at a time to evaporate and get filled with leaves. *Main entrance gates torn down by property guest with complete denial of any repair responsibility by Grand Welcome. *Cleaning crews that show up unannounced at 3AM. *Item... read more

Marvin R. 

on Birdeye

a year ago

I'd highly recommend not using Grand Welcome for any future reservations. They don't clean their cabins! Marvin H. Mineral Bluff, GA  

Marvin R. 

on Birdeye

a year ago

I'd highly recommend not using Grand Welcome for any future reservations. They don't clean their cabins! Marvin H. Mineral Bluff, GA  

Rose L. 

on Birdeye

a year ago

Our recent August stay at a VRBO rental in Truckee, CA managed by Grand Welcome, was severely tainted by a laundry list of issues: 1) Security/Pests: The sliding back door wouldn't lock, and the screens were torn. There was no AC, and broken or absent screens allowed pests to enter. 2) Cleanliness: Upon arrival, we found dirty diapers, used dishes, and even remnants of bloody meat on some plates. The grills were filthy and non-functional. 3) Quality: The toilet flushing mechanisms, dining room and stoop lights, and climat... read more

Gina M. 

on Birdeye

a year ago

Extremely Disappointed with Grand Welcome Vacation Rental and Airbnb I recently had an incredibly negative experience with Grand Welcome vacation rental and Airbnb that has left me deeply disappointed and frustrated. Despite providing concrete evidence and valid reasons for my cancellation, both companies refused to offer a refund or even a compromise. This incident has shown me a complete lack of ethics and moral standards within these organizations. My reservation with Grand Welcome was scheduled for a Mother's Day weeke... read more

David 

on BBB

3 years ago

Grand Welcome has by far, been the worst vacation rental company with whom we have ever tried to have a rental. After reserving a property in the Lake Tahoe area, we tried repeatedly to get a refund due to the smoke from the wildfires. Their staff was unhelpful and unwilling to consider our request, telling us to contact Airbnb, through whom we booked the rental. However, after multiple calls with Airbnb, it became clear that Grand Welcome had the authority to issue a refund and was just refusing to do. When we called Grand ... read more

Jennifer M 

on BBB

3 years ago

I just had the same experience that others have described. Grand Welcome advertised through VRBO. I booked through VRBO who stated in an email what the cost of cancellation would be. After the fact, I learned that Grand Welcome's Terms and Conditions include non-refundable "Owner's Fees" for cleaning and a damage waiver. I had to cancel a four day stay and did so with 3-1/2 months notice, well before the second rent payment was due. Grand Welcome refused to refund the Owner's Fees contrary to what VRBO had stated in my renta... read more

Lee G 

on BBB

3 years ago

I echo the comments below.... We had planned and paid for a trip that we would only be able to afford on occasion and were forced to cancel due to covid travel restrictions and Grand Welcome was inflexible in working with us to use even a partial credit at a time in which we were able to use it. What was offered was not only shorted dated but given the limited forward booking time granted rendered the credit knowingly unusable. I have met many people over the last year who have had much better experiences with their rental c... read more