Goulds Discount Medical

Robin S. 

on Yellow Pages

9 years ago

I am very satisfied with Gould's. After my daughter was prescribed oxygen full time, I was lost and had no experience with this kind of thing. They delivered her equipment and trained me the same day she was discharged from the hospital. I am truly grateful for their kindness and professionalism. 

Ann B. 

on Yellow Pages

9 years ago

There are no words to adequately thank Ileen at Gould's Dutchman's Lane for the personal attention, knowledge, care and concern she showed in helping my 89 year old father find the perfect lift-recliner. Ileen is the kind of person who makes sure a customer is well informed about and happy with their purchase. She is funny and kind and made our visits to the store so enjoyable. My folks really liked her. Others we encountered there were also pleasant and helpful. We will forever be Gould's customers. Thanks, Ileen ! 

Believe M. 

on Yellow Pages

9 years ago

These are the biggest crooks and have the worst employees I have ever seen!! GO SOMEWHERE ELSE.. ANYWHERE ELSE!!! 

Doug G. 

on Yellow Pages

9 years ago

Got a cpap machine with insurance turns out they billed them for 3 months then stopped. Now a year later they tell me about it and are trying to send me to collections or sue me. Now I got a attorney. That is what you can expect from gauls. 

Eric A. 

on Yellow Pages

10 years ago

Attempting to get new straps for the BIPAP machine I purchased (for $2500) 3 years ago. Was advised that a new mask requires a new prescription; but straps were ok without the paperwork and cost of Dr. Appointment. To purchase ANY OSA accessories you must be seen by a CS Sleep Specialist. I signed in at 150pm. By 245 pm no one had even acknowledged my presence until I asked about scheduling an appointment at a later date. Appointments are only available for certain things: accessories not being one of them. I have no problem... read more

Scott W. 

on Yellow Pages

10 years ago

Exellent service, very friendly, these people rock. 

W K. 

on Yellow Pages

11 years ago

I experienced their terrible service first hand. Three times is a charm, not going back. When you go to their store you are completely ignored. If you call for an appointment, you’re sent to voicemail and your call is not returned. Obviously the management is an epic fail. If I owned the St Matthews location I would fire the entire staff. All employees are untrained and unprofessional. The medical supplies business is an untapped market. An entrepreneur could open a store in Louisville and put this place right out of busines... read more

Sandy D. 

on Yellow Pages

11 years ago

I have also had a bad experience with Goulds on Dutchman's Lane. I went there 2 and a half weeks ago to give them paperwork to order equipment. I was told that someone from their office would contact me next week to set up an appointment. I never heard from them, so I called yesterday. No one answered in the department so I left a voice mail. The next day I got a call. The lady said they had the order from my doctor but I would need to talk to someone else. I was transferred, and was told again that they had the order from m... read more

Douglas C. 

on Yellow Pages

11 years ago

The worst service I have ever had. The employees treat you like there doing you a favor to wait on you. You have to stand in line write your name down and maybe within an hour or so you might get waited on. Terrible, I will not be returning to Gould's. For a family owned business they better be glad there the only place in town or they would be out.