Goulds Discount Medical

Paulo N. 

on Birdeye

4 years ago

Be aware of extreme price gouging at this store. They have dishonest and immoral price practices that should be illegal. I was charged 216 dollars for a walking boot that costs 56 dollars online at several other stores. I wasn’t told at the hospital of the price of the boot, which I would have never accepted. This store takes advantage of situations in which the customer has no information and no control during a time of need to immorally charge 4 times what the product should cost. Stores like this are the reason why the he... read more

Robin S. 

on Yellow Pages

8 years ago

I am very satisfied with Gould's. After my daughter was prescribed oxygen full time, I was lost and had no experience with this kind of thing. They delivered her equipment and trained me the same day she was discharged from the hospital. I am truly grateful for their kindness and professionalism. 

Ann B. 

on Yellow Pages

8 years ago

There are no words to adequately thank Ileen at Gould's Dutchman's Lane for the personal attention, knowledge, care and concern she showed in helping my 89 year old father find the perfect lift-recliner. Ileen is the kind of person who makes sure a customer is well informed about and happy with their purchase. She is funny and kind and made our visits to the store so enjoyable. My folks really liked her. Others we encountered there were also pleasant and helpful. We will forever be Gould's customers. Thanks, Ileen ! 

Believe M. 

on Yellow Pages

9 years ago

These are the biggest crooks and have the worst employees I have ever seen!! GO SOMEWHERE ELSE.. ANYWHERE ELSE!!! 

Doug G. 

on Yellow Pages

9 years ago

Got a cpap machine with insurance turns out they billed them for 3 months then stopped. Now a year later they tell me about it and are trying to send me to collections or sue me. Now I got a attorney. That is what you can expect from gauls. 

M. E. 

on Birdeye

9 years ago

Shame on them for charging $150.00 restocking fee on lift chairs. Supposed to be in business to Help the sick, disabled and elderly. My husband is 98 years old. Being held hostage to restocking fee if we can't get a different chair from them. Will say, though, cust svc girl and Brenda, mgr were courteous. 

Eric A. 

on Yellow Pages

9 years ago

Attempting to get new straps for the BIPAP machine I purchased (for $2500) 3 years ago. Was advised that a new mask requires a new prescription; but straps were ok without the paperwork and cost of Dr. Appointment. To purchase ANY OSA accessories you must be seen by a CS Sleep Specialist. I signed in at 150pm. By 245 pm no one had even acknowledged my presence until I asked about scheduling an appointment at a later date. Appointments are only available for certain things: accessories not being one of them. I have no problem... read more

Scott W. 

on Yellow Pages

9 years ago

Exellent service, very friendly, these people rock. 

W K. 

on Yellow Pages

10 years ago

I experienced their terrible service first hand. Three times is a charm, not going back. When you go to their store you are completely ignored. If you call for an appointment, you’re sent to voicemail and your call is not returned. Obviously the management is an epic fail. If I owned the St Matthews location I would fire the entire staff. All employees are untrained and unprofessional. The medical supplies business is an untapped market. An entrepreneur could open a store in Louisville and put this place right out of busines... read more