Goodall Homes - Gallatin, TN

Tom M. 

on Birdeye

3 months ago

Stonebridge Villa It's the worst builder experience ever. So many things to mention here, it's incredible. From the initial production process, to move-in and after, it's been impossible to deal with these people. They always make excuses that make no sense. They talk 'down' to you like you are dumb to the building industry. Craftsmanship is horrible. I'm re-doing many things after move-in because they are done sloppy. So many things were gone unnoticed and I had to point everything out to them. Work was done over and over... read more

Laurence B. 

on Birdeye

a year ago

Extremely disappointed with Goodall! The day of the closing they told us they had been sold to Legacy home but not to worry they will fix all the problems listed on the final walk through report, 11 months later we are still waiting… The house is supposed to have a one year warranty, but all the problems ( some majors ones) have still not being addressed. Here I don’t even mention the poor quality of the upgrades, like wood floors cracking and peeling of from day one, upgraded bricks poorly installed, sod put on construction... read more

Jamel 

on Birdeye

a year ago

The customer service and follow up on tasks after purchasing the home is poor at Goodall. They did not come back to fix the fireplace, our kitchen cabinets, the nail pop outs, bathroom tile, bathroom sinks, etc. They practically build your home, take your money, and never call to follow up with you. That's not good at all a huge home builder such as Goodall. I hope they get their act together soon..  

Alex S. 

on Birdeye

a year ago

We purchased a home from Goodall one and a half years ago.. we live in a subdivision of 16 homes. Not a single homeowner is happy with the way Goodall built or treated us. I have lived in quality homes before, but this is not one of them. We are all still waiting and fighting to get our warranty repairs finished. Goodall homes just denied us repairs that they promised months ago. I would never ever buy a home from them again. Too many lies and empty promises. 

Wade W. 

on Birdeye

2 years ago

They build a quality product and offer great customer service. Ronnie Edge and the entire team have been wonderful to work with. 

Andrew Z. 

on Birdeye

3 years ago

This is my third home, and it's by far the worst I've ever owned. Issues with workmanship, an ineffective QC process, lack of follow-up for significant repairs, and constantly shifting personnel ensure that the house they build is full of obvious and avoidable issues, and is repaired to the cheapest and least effective standard possible. We have had our home for over two years, and we remain in the warranty process because the repairs can't be completed in a timely or acceptable manner. Starting from the final walkthrough... read more

Laurice B. 

on Birdeye

3 years ago

Don’t buy a Goodall home , they will say things to sell you a home but it all lies.