Golden West Pool & Spa Repair

Stephanie Lawhon 

on Google

3 months ago

I opened a service call on April 24, 2025. The company assigned was Golden West Pool and Spa Care Inc. They did not reply until April 25, informing me that they would be at my house on April 28 to address a pump issue. On April 28, the technician arrived at 12:30 PM and left by 12:00 PM, stating he would return shortly because the pump was faulty. By 5 PM that evening, I had not seen him nor heard from either First American or Golden West Pools. I called the pool company, and they said the technician had been out and would c... read more

Justin Reagan 

on Google

2 years ago

Under no circumstances use this company. They were contracted to me from a home warranty claim with AHS, and did the absolutely bare minimum to fulfill their claim, and never remedied the solution. They were rude, dismissive, and only in it for the home warranty cash grab. They installed a pool heater only for it to fail again and again, and they constantly found other people to blame, passing the buck to the manufacturers office of the equipment they chose to install, and gave no effort to actually seeing their work complet... read more

Dino Zonic 

on Google

6 years ago

The worst company we have experienced. 

Joshua Grantz 

on Google

7 years ago

According to BBB, this company also goes by the name Southwest Pool & Spa Repair. Absolute worst. Use them only if you want to get billed, not have work done, then hung up on repeatedly. Company was recommended via my home warranty company, and I will be filing a similar complaint with them. Their tech came out to my residence, diagnosed the problem, smiled and said he didn't have the necessary part and that he would be back, collected my $65 warranty fee, and then I never heard from him again. Three weeks later I call the c... read more

Tiffany Effros 

on Google

9 years ago

I would run fast the other way if this pool company is assigned to your home warranty repair. They were first out to fix a pool pump and heater problem at my home in mid-August. The repair man indicated that he had to check with the warranty company for authorization to complete the heater repair and that we would hear back in a couple of days. No return call. I honestly even forgot this wasn't repaired (who thinks about the heater in the summer!) when the pump broke again in early September. We filed a recall claim and remi... read more