Golden Grove Health Centre

Mary Odgers 

on Google

3 years ago

I have been a most satisfied patient at Golden Grove Medical Centre for many years. On Thursday 29th of September I rang the surgery to make an appointment to see my amazing G.P. Dr Mark Harris. As is usual practice.... because of his high level of professionalism and care he was booked and due to the public holiday on Monday all appointments were full. The lovely Caitlyn took my call and said she would do her best to assist... and I was not disappointed. She sent a message to Dr Harris who most kindly rang me the next day o... read more

River Miller 

on Google

6 years ago

Very unhappy with one of the reception staff, so much that it's made me change medical practices after being a patient for many years. She always speaks down to me, cuts me off mid sentence and is quite rude. I have adhd and memory problems and she charges me if I forget or reschedule an appointment (my new practice does not do this). I've requested to get my medical records transferred over to a new gp over two months ago. When I rang to chase it up, the same receptionist gave me a charge of $30 and still will not be sendin... read more

Holli Holli 

on Google

3 years ago

Reception staff are the rudest I’ve ever come across. Will stand around chatting and ignore people waiting and the phone ringing and then give you attitude for getting annoyed at being ignored. The Doctors run hours late without fail every single day and are negligent in their care. Don’t expect them to be proactive about treatment, they just sign off what they need to get their money. 

Kate Churchill 

on Google

6 years ago

Bloke at the desk was extremely rude when I told him I had booked my appt. online and it wasn't in the system. Was told to just wait. Doctor was obviously rushed but was quite abrupt and didn't seem to listen to me and finished with "I suppose you'll be wanting a note for work". I was being spoken to as if I were a teenager wasting time. Back at reception the man on the desk continues to complain to me about their online system and that he "just had to take my word for it" that I and others did book online. I used to go to t... read more

Eternity Eve 

on Google

8 years ago

Ladies at front desk were asked by my doctor to photocopy papers sent from separate clinics, so I gave them the papers at the end of the session and left on my way. Next time I visited they told me that I never gave them the papers, and snapped when I suggested that I did. Extremely rude.