GO Heating, Air & Plumbing

Emily Delamarter 

on Google

2 weeks ago

One of my units stopped blowing cool air and I had Lex Air come out that day to take a look. The technician looked at the unit for 15 minutes and told me that the heart of the system had gone out and that to fix it would be around $5,000 (if he could find the part, which he was doubtful that he could) or we could get a brand new unit. He kept saying that they could install the unit that day once I did my financing (felt very pressured). I decided to get a second opinion and had someone come out the next day. Their diagnosis ... read more

Daisy Cutter 

on Google

2 weeks ago

Zero ability to complete the job, or have the courtesy to follow up. I ordered a water treatment/softener system, tankless water heater and descaler, I was promised a complete job, water testing to prove that the new softener works. Tankless installed but vent job not complete. Water testing to show before and after not done, system does not seem to have an improvement in water quality, matching rock sand color was promised and none of these have been complete 3 months later. Multiple phone calls and with false promises to f... read more

Erin Dee 

on Google

a month ago

I originally posted a review for Lyons Air Conditioning and Heating in Rockwall, since that’s who I called. But since it was Lex Air Conditioning trucks that showed up, I’m posting it here as well (we have since discovered that Lyons was recently bought out by Service Star, which also owns Lex Air). The control board on our attic furnace went out two weeks ago, and the first technician who responded ordered a new one. After waiting several days for the part to arrive (with no AC in the house) the technician returned but was ... read more

Sheri Khan (Bandito) 

on Google

6 months ago

Ryan A. Came out for my bi yearly maintenance and was a pleasure to work with. He was very thorough with explaining everything he found during his inspection and offered me realistic expectations to help prioritize what if anything I wanted to have done. He also made sure I knew I did not have to purchase anything. Also my dogs loved him. Pleasure doing business with lex (been using them for years) 

Daisy Cutter 

on Google

7 months ago

Zero ability to complete the job, or have the courtesy to follow up. I ordered a water treatment/softener system, tankless water heater and descaler, I was promised a complete job, water testing to prove that the new softener works. Tankless installed but vent job not complete. Water testing to show before and after not done, system does not seem to have an improvement in water quality, matching rock sand color was promised and none of these have been complete 3 months later. Multiple phone calls and with false promises to f... read more