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GMFS, LLC
- Mortgage Lenders
- Kenner, LA
About this business
Location details
3550 Williams Blvd, Kenner, LA, 70065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The process to get the loan was a breeze, however; a year later and this is the worst company to EVER have a home loan through. They took our loan out of escrow without telling us causing our home insurance, flood insurance and now property taxes to not be paid. Its been hell trying to deal with them to get this fixed. Misinformation every time I call and the supervisors aren't competent either. I can see why y'all only have 2 stars on this website. It should be zero.
Professional, experienced and easy to work with. Accessible by phone, email and person.
I sold my home which was financed with GMFS. The loan was paid in full for 45 days and USAA refunded the Homeowners Insurance after the loan was paid in full. The check was sent to GMFS and I am getting the run-around on getting my Escrow refunded to me. I am a military veteran and use USAA for my insurance. I will notify USAA and plan on getting an attorney to resolve the issue if this doesn't get resolved soon. GMFS- Please contact me soon about loan number. Thanks
Business response:
Mr. ****** I have sent you an email to get more information so that we can investigate this matter for you.
They stole my escrow, and sent me a escrow refund of .35 cents, selling my home.
Business response:
The consumer's escrow proceeds were not stolen. The amount in the escrow account was credited to the payoff balance. A response and documentation has been sent to the consumer directly.
GMFS/Cenlar Horrible company. it is almost impossible to get a person to talk to. Even the auto prompts will hang up on you. This complaint stems from an overage in my Escrow account. I never received a refund. I made several request. and have been given different dates to receive the refund. It never comes and you can never get the same story from the company. The last conversation I had on April 17, 2018, the actually stated they do not send a second check out. So where are my funds??/ Horrible Company!!
Business response:
We sincerely apologize for the experience you've had with your escrow account. Customer satisfaction is very important to GMFS and we recognize the importance of providing exceptional service to the customers in our community that have entrusted us. To that end, GMFS has recently transferred its servicing to a new service provider, in an effort to improve overall customer satisfaction. We will investigate the concerns you've raised and respond directly to you with the solution.
GMFS is the WORST! First off, getting anyone on the phone is a joke. I spent more than an hour and a half trying to speak to someone and no luck! Next issue that I have had, receiving multiple letters stating they have not received hazard insurance renewal paperwork. Copies of this paperwork sent in several times and 4 months later they're still claiming they haven't received this. After finally getting someone on the phone, the representative shows where they have the insurance paperwork 3 moths prior and she's not sure why... read more
Business response:
January 11, 2018 Ms. Sara ******** Dear Ms. ********: This comment is in response to the negative review that you wrote about GMFS LLC on December 28, 2017. We have completed a review of the loan account and determined that an error occurred with regard to the escrow account. On December 27, 2017, a new escrow analysis was performed on your account, and effective January 1, 2018, your monthly payment was lower than the amount indicated in your negative review. Your negative review identified three (3) issues regarding yo... read more
HORRIBLE, HORRIBLE, HORRIBLEGMFS is very hard to work with! It's been a problem since the beginning! I bought a house and put almost 10K down. I was supposed to according to agreement at closing start making payments two months later instead of 3 weeks later and that didn't happen! They did nothing to help. I am and have been in active foreclosure for personal reasons. I received notification of the foreclosure in July and immediately called to try and handle the situation. I was referred to an attorneys office that can't t... read more
We were affected by the August flooding in Louisiana and GMFS offered us to not pay our mortgage for 3 months and that those 3 months would be added on the end of our 15 year loan. We were told this by every person that we spoke to each time we called. We received a letter dated August 23, 2016 stated that our Forbearance plan would end 12-31-16. We called monthly to check on our loan status and to ask if a payment needed to be made. We had the money in December so I called to pay it and they assured us that this was not nec... read more
Business response:
GMFS LLC's Response to BBB Complaint by Mr. **** ******** Dear Mr. ********: This response is written based on the complaint filed by you with the Better Business Bureau on May 22, 2017. The August 2016 flood was a disaster for a vast amount of the citizens of the state of Louisiana. As a mortgage lender in this state, GMFS LLC was and still is in the forefront of assisting our customers with their mortgage payment obligations in the best way that we can. Even though we are doing all that we can to assist, we must still c... read more
Frequently asked questions about GMFS, LLC
How is GMFS, LLC rated?
GMFS, LLC has a 1.8 star rating with 10 reviews.
When is GMFS, LLC open?
GMFS, LLC is open now. It will close at 8:00 p.m.
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