Ginger Lily Med Spa

Giovanna Velazquez 

on Google

5 months ago

My husband prepaid for 3 laser treatments, and for over two weeks I have been trying to schedule my first appointment with no success. We have called and sent multiple text messages, but no one answers or provides any clear information. We were told that follow-up information would be sent, but we never received anything. It is very concerning when a business accepts payment upfront and then becomes unreachable. At this point, due to the lack of communication and professionalism, I am requesting a refund for the unused trea... read more

Cristina P 

on Google

5 months ago

Zero stars if I could I had prepaid a 3 treatment service for laser hair removal. I made an appointment online two weeks in advance and received confirmations and reminders. We took time off and drove 40 minutes, arrived on time, only to find that no one was there. I called her and she told me the appointment hadn’t gone through and asked me to forward my confirmation email, then told me to come back the next day and said she would call me with a time. She never called. I followed up at the end of the day, and she again s... read more

Hanesha Persaud 

on Google

5 months ago

I paid for a 3 session laser package back in October 2025 and it is now the end of February 2026 and I’ve only had two sessions, and the reason for this is due to horrible communication. The first session was fine. My second session I was waiting 45 minutes in the waiting area as she double booked me and I had specifically taken time out of my work day to be there. Now I’ve been trying to schedule my third session for over a month and still unsuccessful due to extremely poor and now nonexistent communication. She never sends... read more

rashad241 

on Google

3 weeks ago

she made me pay 500$ advance payment for 3 laser hair removal treatments in december and did not provide me with services and kept making excuses to refund me its been 4 month and she still did not pay me back as she promised so i had to report her to consumer affairs .DO NOT fall for her trap like i did and save your money and energy . worst business to deal with 

Oanhhh 

on Google

4 months ago

Not sure what kind of establishment this is…. But terrible communication, if any. No services were rendered due to chasing an appt that I could not book. Edit- I would love to be a customer but I can’t get a call back or text message. I have questions and can’t get a hold of anyone. I’ll give my money to someone who wants to work and communicate. Thank you for your professionalism.