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Giles Subaru
- Automotive
- Lafayette, LA
About this business
Location details
6141 Johnston St, Lafayette, LA, 70503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
2000 character limit restricts the more detailed explanation of this event: Following a previous negative ownership experience, I have continued to visit this establishment on multiple occasions intent on purchasing a Subaru Outback. One visit resulted in the salesperson not negotiating with me on price. Again I tried and on the second visit a year or so later we could not agree on trade-in price for my vehicle. On my last attempt, the salesperson made an offer with what I perceived as unexplained, inflated costs. After some... read more
2000 character limit restricts the more detailed explanation of this event: Following a previous negative ownership experience, I have continued to visit this establishment on multiple occasions intent on purchasing a Subaru Outback. One visit resulted in the salesperson not negotiating with me on price. Again I tried and on the second visit a year or so later we could not agree on trade-in price for my vehicle. On my last attempt, the salesperson made an offer with what I perceived as unexplained, inflated costs. After some... read more
Business response:
Thank you for reaching out and sharing your feedback. I appreciate the opportunity to clarify the situation After reviewing the details of your visit and the deal you inquired about, I found that the price you were seeking to purchase the Subaru Outback was $1,600 below what we paid Subaru for the vehicle. As much as we strive to provide competitive pricing, selling a vehicle below our cost would result in a loss and compromise our ability to sustain the business. We believe in maintaining transparency and fairness, which is... read more
I purchased a 2020 mustang from Tyler around May, he told me and showed a carfax where they did an inspection, changed all fluids prior to sell. A few months past I called dealership to see when oil change was due and was notified they had no record of ever doing it. I also found out a lot of other stuff that Tyler didn’t mention. I know all salesman lie to make a deal. I will never buy nothing from them again Mr. Giles you have lying crooks working for you.
Business response:
Dustin we checked with the technician that performed teh 56 point inspection and he confirms that he in fact he changed the oil on the Mustang you purchased from us. We also reached out to you and asked that you bring your vehicle in so that we could inspect the oil. We set up several appointments with you and unfortunately you did not show for any. We are comited to prividing high quaility service and stand behind every vehicle we sell. We as all companies do make mistakes, but i can assure you, if we are given the opportun... read more
Giles Nissan has failed to fix my 2021 Versa. In a matter of 45 days, the car has been in and out of the shop for the same issue. On July 21, the car was picked up and brought back an hour later for the 5th time for the exact same reason as the previous 4 times. According to LA R.S 51, this matter qualified under the Louisiana Lemon Law however Nissan is refusing to replace or repurchase the vehicle. And instead of providing a resolution, I was instead directed to file a complaint with the BBB.
Giles Nissan Lafayette advertises Free Powertain Pre-owned Lifetime Warranty. Someone tell me the definition of "Lifetime".... webster's dictionary of that word is "The Duration Of A Person's (or in this case, a car) Life", "The Duration Of A Things Existence Or Usefulness". They proceed to tell me that it's 100,000 miles...if it takes a lifetime to get to that 100,000 miles, then it's for life....but if you get to 100,000 miles in 17 months, then it's no longer under warranty. Talk about FALSE ADVERTISEMENT!! Then they say ... read more
I have been researching Corvettes for a year and am now in the process of purchasing one. I saw one I liked at Giles used cars, a 1998 model. I emailed them about the e price on it and got a response from salesperson ******* *****. He did not give me a price. I live only a couple miles away so I went to look at it. Mr ***** told me I COULD NOT test drive it, because he didn’t want me joyriding. He said I could drive it further along in the purchasing process. I am in my 50’s, definitely not out for a joyride. I looked at him... read more
Brought my 2020 subaru outback in for routine 24k mile oil change and service expecting complementary manufactures service given me at delivery of the vehicle. my daughter dropped the vehicle off and picked it up. the service dept decided to do a 30 k mile service and flush and replace the brake fluid. i was charged 427.50$ for the oil change/tire rotation i wanted and the brake fluid system flush that i didnt want. i was not informed that the visit would not be complimentary at vehicle drop off. they had my cell phone numbe... read more
Business response:
Robert’s daughter came in for her service appointment. After reviewing the video, you can see and hear that she was quoted for the service to be performed on her vehicle. She agreed to the price and to the service that was to be performed. She then signed the form to pre-authorize the work on her car. We didn’t promise or state that there would be free maintenance at the time of delivery as we were not the selling dealer. Please have the customer reach out to me so that I can provide him with the video and paperwork.
I would give a zero if possible. I recently ordered a vehicle through Subaru and it was delivered to Giles Subaru in Lafayette, Louisiana. However, the dealership literally had me in tears. I was basically held hostage in the dealership for three hours! They would not let me pay for her vehicle and leave. I met with the salesman as well as the sales manager who aggressively continued to pressure her to buy packages and warranties I did not want. They would not release the vehicle! After three hours of being subjected to this... read more
Frequently asked questions about Giles Subaru
How is Giles Subaru rated?
Giles Subaru has a 4.5 star rating with 449 reviews.
When is Giles Subaru open?
Giles Subaru is open now. It will close at 7:00 p.m.
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