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Gerry Lane Chevrolet
- Car Dealers
- Baton Rouge, LA
About this business
Gerry Lane Chevrolet has been a Chevy dealer for over 60 years, and we've maintained a stellar reputation within the community for maintaining a customer-service centered mentality. Our dealership is family-run, and we pride ourselves on adding to the Gerry Lane Family with each new car sale. Whether you're searching for a durable truck like the Silverado 1500 or a family SUV like the Tahoe, we will help you leave satisfied. Our dedicated staff will walk you through our wide selection to help you find the Chevrolet that fits... read more
Location details
6505 Florida Blvd, Baton Rouge, LA, 70806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Responded to messages and staff was helpful couldn't make deal though but still they where very nice and friendly
Had a Buyer's order and agreement for a vehicle purchase, but 600 miles into my trip to Louisiana from Colorado to complete the transaction, they sold the truck and didn't let me know til I had driven at least another 5 hours after they sold it the morning of December 28th 2024. Had to get a hotel and drive another 10 hrs the next day to return home. Felt like a total waste of time and at least $300 for gas, food, and hotel. I asked for a return call from ***** *********s manager and am still waiting 3 weeks later. They real... read more
Business response:
We are truly sorry for this misunderstanding. Please call us at ************ if you'd like to discuss any further.
Wrote a review last week about Gerry Lane Chevrolet. It doesn't get better with this Dealership. Got an voicemail from service manager **** *******. Returned phone call assuming update about my vehicle that has been to dealership several times about an issue that I was told was nothing,but several different parts later here we are. I was told to come pick up my vehicle, and I don't care what you do with it. Do bring it back here for service. I will no longer service your vehicle find somewhere else. This is a 2023 vehicle I ... read more
Business response:
We apologize for this misunderstanding. We did our best to work with you. Please call ************ if you would like to discuss any further.
My car has spent almost 2 months at this shop for a coolant leak. Over $300 just to look at it. It took the dealership 3 weeks to perform a repair on my car to replace heating core and ECU. Was not quoted a timeframe. Called daily total lack of communication. Paid over 4k for this repair and then I was told my alternator was also going to need to be replaced and it would cost 1k. I picked up the car and learned to replace the alternator myself for $350 and 45 minutes of work. Discovered the leak was not repaired and took the... read more
Business response:
We apologize for this situation and have done our best to help as much as possible. Please call us at ************if you would like to discuss the details again.
Great deal
They are crooks suppose to give me my credit on my card but lied
Business response:
Mr. ********, we are sorry for any misunderstanding. Please call us at ************to speak with a manager so we can resolve this.
I first brought my car in June 2022 for AC blowing hot air. Come July 2024 and 6 visits to get vehicle fixed, it is still blowing hot air. Called and spoke with service manager and his response was, 'I don't know what to tell you." He made it sound like there has been different leaks in the system every time, which I find very hard to believe. I understand the AC system is intricate, but 6 times for same issue and never resolved. Car was under warranty the first 3 times I brought it in and now the warranty has expired and wa... read more
Business response:
Mr. ****** we are doing our absolute best to help you here. We are working with GM and warranty for the best possible scenario. On top of that, we are working towards getting a service loaner. We will continue to keep you updated and again, we truly understand the frustration and apologize for this situation.
I will never bring so much as a bicycle over to Gerry Lane Chevrolet for service. Both service managers were disrespectful, unprofessional and incapable for communicating updates on my vehicle. My insurance company had no issue paying out claims for parts/services but the service department repeatedly refused to submit supporting documentation to pay out the claim. When I was notified that the car was finished, I payed out my deductible and drove off... only to find that there were issues (still) with the car. Returned the c... read more
Business response:
Mrs. *****, we are truly so sorry for this misunderstanding. However, we did everything in our power to get this resolved, included a complimentary loaner vehicle, and ended up not charging you for any of the services at all. Please accept this apology and if you would like to discuss any further, we are happy to speak with you again.
I never in my will buy as much as an AIR freshener from Gerry Lane after them doing body work on my truck. On 9/11/23 I was backed into at full speed sitting at a red light. The driver of course didn't have insurance so I had to file through MY insurance. I shopped around for a body shop to do the work (replace front end AND replace bent control arm) why on earth I have had the following problems since then I do not know. 1.)Slipping transmission 2)exhaust leaks 3)poor welds on exhaust 3.) gas line disconnected 4.)disconnect... read more
Business response:
We truly apologize for the misunderstanding but we did our best to work with Mr. ******** This was a frame swap, there was no painting on the vehicle. We had no indication of a slipping transmission; Mr. ********sent a ******report when he was trying to trade his vehicle in saying transmission "needs service " after we completed the repairs. The customer has an aftermarket exhaust that he was unaware of, because he purchased his vehicle used. We did not do any welding to his exhaust. I tried to get a new one approved, but Mr... read more
Frequently asked questions about Gerry Lane Chevrolet
How is Gerry Lane Chevrolet rated?
Gerry Lane Chevrolet has a 4.3 star rating with 3,059 reviews.
When is Gerry Lane Chevrolet open?
Gerry Lane Chevrolet is closed now. It will open at 8:00 a.m.
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