Germain Mazda of Columbus

Karen S 

on BBB

a month ago

Here is the email I have sent to **** Germain 2x and no response: I am really disappointed in my purchase of a 2016 F150 **** truck from your Mazda dealership in Columbus OH. I purchased the truck on July 24 For I have a Food trailer business that I needed to tow my Food trailer with. Within a day of purchasing, the engine light came on and I came back to the dealership on Saturday, July 26 and spoke with **** the manager, I had inquired about the 72 hour exchange policy because I didnt feel good about this and asked if I co... read more

Matthew Kirk M 

on BBB

2 months ago

I purchased a 2020 ***** Equinox from this dealership on 8/20/25, just 25 days ago, after being fresh out of a car accident. I chose what looked like the best option within my budget, hoping for a straightforward and honest experience. Unfortunately, it has been anything but.Before signing the paperwork, I noticed a large chunk missing from the front drivers tire and asked about a second key. My salesman promised two brand new tires would be ordered, that he would arrange a loaner when they arrived, and that Id also receive ... read more

Peter C 

on BBB

9 months ago

I purchased a new CX5 Preferred December 21 with 3 accessories. The delivered vehicle came with one and the dealer was to add the other two upon delivery of the vehicle to the dealership before or shortly after delivery to my daughter. After multiple phone calls and texts with the sales person (called again 1/27 said that he would respond with an answer after talking to parts. No response. Called again 2/4 said that he would get back immediately. No response). Called for the new vehicle sales manager today and was told that ... read more

Tammy P 

on BBB

2 years ago

Our salesman used deceptive sales tactics to close our sale. We had a competing offer with another dealership who offered a lower interest rate and $1000 more for my trade in. I had a fully approved deal with the competing dealership and they were waiting for me to sign the paperwork and put $2000 down payment. When our salesman “Rusty” gave us the terms of their deal, I reiterated that we had a better deal and may need to think about this. He then said that he had contacted the finance company and that they would need $10,0... read more

Monique W 

on BBB

3 years ago

I had my car towed to Germain Mazda due to ************* change not placing an oil filter on my car so the motor locked up. I called and talked with Germain Mazda customer service mechanic every other day to find out about the parts (motor). He never called me with any information and when I called him he always had general information, nothing specific. So when I called and asked about the motor coming in he just responded the motor had came in and told me no information about the motor being a used motor. I then found out ... read more

Tyler P 

on BBB

3 years ago

I recently had the pleasure of stopping into Germain Mazda of Columbus this past weekend. I had been to multiple car dealerships without being able to find the *** at the payment I was looking for as well as a good number for a trade in I had. Not only did Germain Mazda give me a good number on my trade in but they went above and beyond in order to get me to my goal monthly payment. The sales manager ************************************* "Mazda ****" and sales consultant *********************** '*******" were very personable... read more

Taylor R 

on BBB

3 years ago

I bought a car from them and paid in full and they signed over the title but they had to keep the car in order to fix something that was wrong with the airbag. 2 weeks go by of them not being able to fix the airbag because someone ordered the wrong piece twice for them to eventually call me and tell me that they are unable to fix the airbag and that they were going to have to refund all of my money because they were unable to sell a car with a broken airbag to anyone. They do not offer to help me find a new car or other arra... read more

Misti S 

on BBB

3 years ago

I just recently bought a used car from this place. The sales person was ******, a retired veteran, and I must say he was out of this world, took great care of me, had several cars ready to go for me to test drive and even stayed late knowing I was working 12 hour shifts. My complaint is that I did buy an AS IS used car but on the first day of driving it the check engine light came on and it came out of C mode or comfort mode and pulled into gear quite hard. It then did this the next 4 times i drove it. I understand it was as... read more