Germain Honda of Beavercreek

Don B 

on BBB

9 months ago

Terrible customer service.Drove 75 miles to look at a car that was advertised.Called them before we left to let them know we were on our way.Arrived and spent 30 minutes on lot looking at a used dirty vehicle.Despite the fact it was filthy we liked the vehicle and were ready to talk about final details which involved a cash purchase .Salesman finally showed up.We had a brief discussion and found used vehicle came with no warranty.We thought it might have 30 or 90 day warranty considering the vehicle had less than 10,000 mile... read more

Rebecca H 

on BBB

10 months ago

Initially I would have rated our experience with Germain a 5/5 experience. Our salesperson, Justin, was great and the experience was fantastic. When we test drove the Honda Pilot we were purchasing we did notice a noise in the front end, kind of a whirring noise and some tire vibration. We pointed this out and asked to have it looked at but because the service department was closed and it was a certified vehicle, we chose to purchase and then call in to make a service appointment. When we got got down the road the same eveni... read more

Leanna J 

on BBB

a year ago

Do not go to!!!!!! Bought my 2010 Toyota prius hybrid. First went to go test drive it, we had to put our own gas in outside the dealership. We did get reimbursed. My mothers’ mechanic gave it the green light to buy. We bought the car with very little negociating on their end because they convinced us it was a great car! Car fax clean!! No accidents, some cosmetic paint spots. Fair enough paid out the door 7,000.00 offered no warranty because of high miles. (around 196,000) I've had foreign cars bought with higher miles. The ... read more

Jay P 

on BBB

a year ago

I took my Odyssey for service few months ago . In 2 days I heard noise in my car . I took my car back .I was told my struts were rusted. They took care of it . After a month I started hearing noise in my car and jerking movement. I took it to Germain Honda of Beavercreek and they said rear shocks are bad . So I called Honda of America to ask for reason what is going on and see Goodwill will be paid. They suggested I call the dealership to find out why parts are getting rusted . Dealership didn't want to take care of it or de... read more

Teresa H 

on BBB

a year ago

On July 10, 2023 @ 10:00 am I had an appt @ Germain Honda Beavercreek for a Rear Frame Brace, due to receiving a safety recall letter from Honda. The svc consultant that ckd me in & told me it would take 3-5 hours to install. @ 11:30 He called to say my left rear tire had a frozen caliper & the brake pads were at 0. I asked how much this would cost. He said I need 4 brake pads @$80.80 each, 2 brake rotors @$121.50 each, 1 caliper @$311.27 & labor will be around $364.00 total about $1,100.00. I picked my car up & took it to a... read more

Cookie Newsom 

on BBB

2 years ago

I believe my husband and I were the victims of elder abuse by Germain Honda. Both the collision department and the main repair department. We were hit by a car broadside on 8/23/22. We had the car towed to Germain where we had bought it. It took them more than two months to fix it, and when we picked it up there were problems. The door area they "fixed" front passenger, leaked air, there was dried glue on the door trim and the passenger side side mirror back casing was not attached properly. We took it back, after two weeks ... read more

Sarah B 

on BBB

2 years ago

Scott C****** is extremely aggressive and dishonest. He rushed through my paperwork when I purchased a car last year - most likely because he tacked on over $5k in warranties. The car I bought from Germain was declared a total loss after a driver failed to yield, causing an accident. I called Scott twice before getting an answer on how I can get my refund.. When I provided the paperwork to get the refund, he had an attitude, huffing his breath while signing papers, etc. Told me the timeframe would be 6-8 weeks to get the ref... read more

Daniel G 

on BBB

2 years ago

Dishonest, dodgy and greedy! Put a deposit down on a new Honda Insight. Was told it would be MSRP plus mudguards. Great! Oh by the way I have a trade in, a very much in demand Toyota Prius Prime. My car came in and we scheduled a time for me to come in. I informed them I wouldn't be doing a trade in the car, just financing it straight up. I then received a call from their sales manager that the deal was no longer good and that they would be sticking on a market adjustment price of several thousand dollars. This was all due t... read more

Paul C 

on BBB

3 years ago

Do not buy from here, I bought a car from here when it was showing out and the roads where bad. Drove home and later on that night after the roads where cleared I heard a noise from the wheels. Luckily I purchased the extended warranty but took it to them to investigate. They called the next day stating that it was the front right driveshaft and it wouldn't be covered under warranty since it was under 30 days after I bought the car. After reviewing my contract and speaking with several different people they agreed to cover t... read more