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Germain Bmw of Naples Certified Pre-Owned
- Used Car Dealers
- Palm River, FL
About this business
Location details
11700 Tamiami Trail N, Palm River, FL, 34110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible customer service skills in their service dept. I would expect a dealership with this volume could afford to have both SA’s and Managers attend training seminars focused on how to treat customers and how your attitude will affect future business both in sales and service. Do yourself a favor and go somewhere else for both, I did.
I took my (newly bought) BMW back to CarMax several times with concerns, and they refused to inspect it. One CarMax employee even hinted to me that they were afraid to work on it and suggested I contact BMW, where my warranty should be honored. Garmain BMW did not hesitate to take me in and address all my concerns, confirming that there was indeed something wrong. Tona Zarelli fought incredibly hard and won, ensuring CarMax paid for all the very expensive damages and issues that CarMax should have addressed sooner, making su... read more
My service advisor, Chuck Griffith, always goes above and beyond at helping me!
Chuck Griffith is a wonderful person to work with in the Service department. I bought the car from Germain a year ago and Chuck has been with me every step of the way. He is super helpful in his explanations and his actions. I watched him help a person come in with all this stuff in their car including a bike rack and bike that he personally helped moved it to the loaner car. My experience was similar. He helped me and my service work was painless and I was able to drive a beautiful new loaner. If you want to feel like you a... read more
Christine Barta went above and beyond to ensure that I was treated as a valued BMW customer. I really appreciate all she did to help me. She is a great asset to Germain BMW of Naples.
Frequently asked questions about Germain Bmw of Naples Certified Pre-Owned
How is Germain Bmw of Naples Certified Pre-Owned rated?
Germain Bmw of Naples Certified Pre-Owned has a 4.8 star rating with 1,214 reviews.
When is Germain Bmw of Naples Certified Pre-Owned open?
Germain Bmw of Naples Certified Pre-Owned is closed now. It will open tomorrow at 8:30 a.m.
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