This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Gerald Nissan of Naperville Service
- Automotive
- Naperville, IL
About this business
Gerald Nissan of Naperville provides Nissan Service to Naperville, Plainfield, and Warrenville residents. Our Nissan Service Center can handle all of your repair and maintenance needs. Whether it's time for factory-scheduled maintenance like oil changes and tire rotations or your vehicle needs more significant repairs, the expert Nissan technicians are here for you.
Location details
1575 W Ogden Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Ive frequented this dealership over the last couple of years and to this point didnt really have many complaints outside of you pull in and are rarely greeted upon arrival. However this pass Tuesday I came in to have a tail light repaired. I pre purchased the part myself because was quoted roughly just under 400$ for just one light to be replaced. I called 24 hours in advance to get an appointment and was given a 30$ quote for labor to do the repair only to have that number tripled upon my arrival for my appointment. The log... read more
Business response:
When the customer called in for the light replacement, the labor quoted was for the bulb replacement for the light. In the recording of the appointment phone call, the attendant did repeat bulb a couple times. Unfortunately, when the customer came in with the part he had purchased, it was the entire light assembly, not just the bulb! The light assembly is a much more laborious job, thus the difference in the labor cost. We apologize that we didn't know the customer was doing the entire assembly.
I needed help with returning my vehicle 2024 Nissan Kicks because I am currently not working, and I specifically told them I cannot make the payments. The help I get is to trade the Kicks for a cheaper vehicle. I cannot make the payments! I need to return the vehicle so I wont get screwed over!
Business response:
The customer purchased the new vehicle 6 weeks ago, on May 11th. There is no return of a vehicle, let alone a month and a half later! We did tried to help the customer and trade her out of the vehicle for a lesser vehicle, but she declined and only wanted to give the car back. Any transaction would be handled between the customer and lending institution in regards to giving the vehicle back. We are sorry she didnt accept our offer to try to help her.
After declining their warranties several times the Finance Manager reSubmitted my paperwork saying there was a misprint and had me resign real quick knowing I wouldn't re read the contract (which I should have) He added in the warranties I had declined on several occasions, adding over 3k to loan without my permission or knowledge. Over a month of fighting with the loan company and filing discrepancies They only ever removed **** from the loan not the full 3k. Beware and read anything they are stealing from people hoping the... read more
Business response:
This entire situation has been handled, and I have spoken to the customer, and he is pleased with the resolution
Gerald Nissan of Naperville is charging 10% over the **** stating that their action justifies the shortage of cars.Buyers be aware of this scam!!!
I scheduled an appointment to test drive two used cars advertised on dealership's website. The dealership multiple times confirmed the availability of the cars. At the appointment I was quickly informed that both cars failed the inspection and are therefore not available. I would like to give that dealership a negative star rating. They try luring customers into the dealership promising certain inventory. Once they have you there they try selling you the lemons sitting in their lot.
If I can give 0 star...or "minus"...I would...The worst car buying experience in *********************************************************************************** value of $33,750, which was already guaranteed by Carmax for $35,000. In return to not to negotiate the listed price on cars.com, cargurus.com at $46,360...However, this dealer could have maliciously added "dealer **** up" & "Dealer Prot. pkg" without my consent nor explanations. In total, those 2 things added $6,131 on top of the listed MSRP sales price WITHOUT ... read more
I bought a used Nissan several years ago for my daughter without doing as much homework as I probably should have. We bought a 2013 Nissan Ultima, come to find out they have transmission issues which low and behold needed to be replaced around the 60,000 mile mark. Luckily it was covered under warranty. We have consistently brought the car to the dealership for repairs, and the bill never seems to be under $500. We most recently brought my daughter's car to the dealership, and we found out that a rodent had eaten through som... read more
I am a single woman with not so good credit. I purchased a 2015 Dodge Journey in January 2020. I also purchased a 1600.00 dollar additional warranty which was included and not offered to me and when I met with the Finance Manager who advised me it would cover electrical issues not covered by the lifetime warranty on the engine. I didn’t get upset, I just agreed to keep it, believing in God , it must be a reason it was put in the contract. Thinking positive. In June I turned on the AC and it only worked on the drivers side on... read more
Frequently asked questions about Gerald Nissan of Naperville Service
How is Gerald Nissan of Naperville Service rated?
Gerald Nissan of Naperville Service has a 3.5 star rating with 39 reviews.
When is Gerald Nissan of Naperville Service open?
Gerald Nissan of Naperville Service is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com